Upgrade error

When I try to upgrade my subscription, it says that additional verification is required. I have called support and am going on 1.5 hours on hold with no answer. Please help me!

Hi ​@midori and ​@chklaw, 

Welcome to Box Community, and sorry to hear about the Box upgrade error. 

At this rate, we recommend on contacting our Billing team via billing@box.com to evaluate your account and help with your Box upgrade. 

Hope it helps, and we look forward in getting this sorted out very soon!

I was trying to upgrade Box plan but I got an error message that says:

“Your account needs further verification, please submit a ticket at support.box.com.”

And there was no way to submit a support ticket.

Hi ​@adeoflagos, 

Welcome to Box Community! We moved your post to this related post in regards to your upgrade error. 

Kindly reach out to our Billing team (via billing@box.com) to evaluate your account and help with your upgrade. 

Thanks for posting!

Dear Box Support Team,

I was recently invited by a friend to join Box, and while attempting to upgrade my plan, I encountered the following error message:

“There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com.”

Could you kindly assist me in resolving this issue so I can proceed with the upgrade?

Thank you in advance for your support.

Hi BOX Support Team, 

I’m unable to upgrade my BOX plan, getting below error message. 

An error occurred while processing your request.
Additional authentication is required for your account.
Please submit a ticket at support.box.com.

How to proceed to be able to upgrade BOX ? 

Regards, Karen. 

Hi ​@Koptelefoon1,

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!

bonjour je souhaiterais avoir un ticket pour une vérification supplémentaire de mon compte afin que je puisse prendre un abonnement business.

merci

Hi ​@luffy59270,

Welcome to the Box Community, I'm happy to help!

Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated.

Thanks for posting!