When I try to upgrade my subscription, it says that additional verification is required. I have called support and am going on 1.5 hours on hold with no answer. Please help me!

Hi ​@midori and ​@chklaw, 

Welcome to Box Community, and sorry to hear about the Box upgrade error. 

At this rate, we recommend on contacting our Billing team via billing@box.com to evaluate your account and help with your Box upgrade. 

Hope it helps, and we look forward in getting this sorted out very soon!

I was trying to upgrade Box plan but I got an error message that says:

“Your account needs further verification, please submit a ticket at support.box.com.”

And there was no way to submit a support ticket.

Hi ​@adeoflagos, 

Welcome to Box Community! We moved your post to this related post in regards to your upgrade error. 

Kindly reach out to our Billing team (via billing@box.com) to evaluate your account and help with your upgrade. 

Thanks for posting!

Dear Box Support Team,

I was recently invited by a friend to join Box, and while attempting to upgrade my plan, I encountered the following error message:

“There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com.”

Could you kindly assist me in resolving this issue so I can proceed with the upgrade?

Thank you in advance for your support.