Support Forum

Hi, I have an issue where my files are missing are I re-login to BOX. Kindly Assist

I have been able to add annotation support in a Box Content Preview, which I display in a frame in my app, I can select text or a region and post a comment on the selection. When opening the file again I can see the text and region selections, but I can't see the comments. Is there an option to display File Activity in the Box Content Preview? This is where you would see the comments within box.com.

Hi, I had a box account with all my files in there. 2 days ago, I could no longer login. i attempted several times to use self service reset password, with no luck. then I upgraded my account in order get tech support, no luck there either. I am panicking and don't mind to pay support, but just need to get to my content.  Please help me/ Regards, Siavosh Tarighi

Hi guys,   My normal search is not working

Hi,The other posts concerning the above issue was not helpful or not resolved in the post itself. Apparently, box shuttle is only useful for dropbox business to box.com business. Therefore, I would like to know if I can make shuttle work with dropbox personal or if there is another way of migrating the data. 

Cant log into Box For EMM i put in the right log in info but nothing happens, what should i do????????

Some users have become inactive and cannot be invited to the BOX.How can I deactivate them and invite them to the BOX?

Hello Support, My videos that I uploaded whether recently or even videos I uploaded years ago are all playing in a weird pink/purple tint color. Can you please fix this because I can barely see my videos. Eddie

Hi, I can not insert a new folder neither upload documents to existing folders. Acc. to it-support I should be able to, as I do have the rights to do so.   

I can't complete the sign-up because the sign-up link has expired. Please resend the account confirmation email.

We have an unlimited storage subscription but every time I try and upload files I'm getting a 'storage limit reached' error.

We have a new user we've just set up under SSO with our company Box account. He's getting this message upon logging in that he needs to verify his email before accessing his account. When I log in as admin, and click on his account, and log in as user, I also see the message that he needs to verify his email before accessing his account. Only problem, no email arrives, no matter how many times we click, "Resend email." I've checked his spam and junk folders. I've checked our Proofpoint email security logs. I've clicked the Mail Trace in the Exchange logs, no indication that any email even was sent out, or received, by the email in question. We have tried removing the account and re-adding the account, but it is not allowing him to verify his email at all, because the email isn't even being sent out. And, yes, we did verify the spelling on the account.

Hi,  I got an invitation to collaborate on some files, logged into box and was asked for the 6 digit code from the authenticator app... which I entered, repeatedly, but keep being told that the code is incorrect. Please contact me to help asap. Thanks.

Hello, We have an employee that has not received his confirmation email to set up Box.  I have resent the email several times and it is still not going out. Daniel Rezac

I kept getting a notification about errors syncing/uploading my files. Unfortunately, there's no way to get rid of or minimize that notification. So, I logged out and only discovered afterwards that just logging out deletes those files. I've never seen an app use this behaviour. Even if it had problems syncing, it should still be saved on my local computer but Box.com ends up deleting this for some reason. I can't see these files anymore in my local Trash or Box.com trash. Is there any way to restore these files? Just can't believe the app does this just for logging out. No other app does this.

My work changed our email addresses and I now have two accounts for box. How do I merge these as they are for the same work place?

I just had a window 11 update and all my folders and files are gone

Dear Box Product Support Team, I would like to request the recovery of all files in the deleted Folder [502 LYT 社内個別タスクフォルダ（永峯 厳 王 銭 連）]. Based on my previous understanding, although Folder A is no longer in my Trash, I hope to recover its contents. Please let me know if it is possible to restore these files and what information or steps I need to provide. Thank you for your assistance! Best regards,[QianLi]<personal information-redacted> The file link is referenced below: <personal information-redacted>   Additionally, I would like to know who deleted this folder?

Hi - I'm asked for an authenticator code from the app, but am not provided a QR code.

Is there a setting somewhere within Box sign that would let anyone to be able to send a reminder on behalf of another person’s Box Sign. For example, is there a way that I can send a reminder for a Box sign that was originally sent out by my boss?

Hello I've noticed that if I've closed a document in box but then have to open it up again for whatever reason....I always get some king of message to the effect that I have to download and it won't let me just work in the document like I had been doing a few minutes before.... Any know what this is? thank you

I have a user <personal information-redacted> that is no longer receiving email notifications when @mentioned in a post.

What is the process to transfer an Enterprise account to a personal account.  Also, will all collaboration shares folders be available in the new personal account?

Hi All, I have some 1350 images which I accidentally deleted. Now when I selected recover all from the trash, only 22 images got recovered and remaining images seems missing. Can some one help here.

Hi, can you help me, our box has stopped uploading, and notify that my storage is full, can you fix this issue, I'm subscribing to a business plan that has unlimited storage.