I already have a basic account and I asked my company to upgrade to a Business account but they can't add me to it since my company email is already used and that is where I have all my content.
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Hi there,
Welcome to Box Community and glad to assist!
You should reach out to your Box Administrator and add you to their account.
If they encounter an error, they need to contact Box Support (https://support.box.com/hc/en-us/requests/new).
Thanks for posting!
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