Support Forum

The Box macOS desktop app has stopped working for me. Now every time I try to start it I get a message that says Something went wrong and Box Drive needs to quit. Please send us your logs so we can troubleshoot the issue and work to improve the product. If the problem persists, please contact Box Support to further troubleshoot the issue. I'm using Sequoia on Apple Silicon. Can anyone help me with a solution to this?

When following a known filepath it appears as though some folders are missing. However when following a known link, the files are there but the shown filepath is wrong (If you take a step back in the folder, it brings you to a folder that doesn't contain the previous folder).

Just upgraded to Business (3) seat minimum.  Was billed for three seats but the dashboard only shows one managed user (me) .  But it says all 3 seats are full and when I try to add the other two folks I need, the site is trying to bill me for them again. Help!

There are issues with Client IDs and Keys with our domain. I need someone to help us with that  client_id: uvvtz95pk4geiphs4bekg63g680kn1yo client_secret: 1fh5hWIihlaTxBzOtjIHWMxTWk7UMXbF box_subject_id: 213043791

Link de confirmação de email expirou. O que faço?

Hello. Box does not show the actual size of my files. It says that I have more size occupied than I actually use, and that I can't upload any more files. Can you run a script to fix it? Thank you.

For as much as this service cost, it’s disappointing that it’s so difficult to contact Support directly. I can’t even find where to send Support an email much less a phone number. I’m relegated to sending my problem to a community support page rather than getting this resolved efficiently. I’ve been using Box Sync for years, and recently I received a zip file put it into a sub folder, unzipped it, but some of the files within that collection will not sync. I’ve deleted all of them tried again, but still won’t sync. I would like for a support engineer to login on my account. Find these trouble files, and let me know a) why they won’t sync, B) contact me directly to resolve the issue. Thank you, Mike Sibley.

I think I set up a back up email address on an account I can't access anymore. I want to migrate the files to a new one. It will be all of my same information and the one I can't access is a paid subscription.

Hello, I am currently building an app and I added Box inside of my app, as an integration, is there any approval needed from Box or I can just integrate Box into my app without an approval?

Hello all! Hope you're doing well. We are trying to get information about if an user has enabled MFA on their profile. The best we could get is `is_exempt_from_login_verification` from the users API (https://developer.box.com/reference/resources/user--full/#param-is_exempt_from_login_verification) but as far as I understand, this field says if a user SHOULD enable or not. Is there a way to know if an user has enabled their MFA? Thanks in advance!

I haven't received the notification email from my BOX team since yesterday. Please resolve this issue. It's urgent. Thank you.

please advise

I would like to recover/get back a previous team member, I need to trac which folders she had access to, since she now have got a new user id, with new email account.

如题，电脑型号是macbook air，M系列芯片电脑。

I uploaded files a few weeks ago and they are seemingly missing with no track of activity or upload history. Is there any explanation for this? I already checked my trash and am positive I did not delete these files and can confirm that they were successfully uploaded. Are there any possible solutions?

Can someone please help me resolve this REALLY ANNOYING pop up notification? I've tried contacting 'customer support' but they won't help as apparently I'm not paying them enough. Every time I turn my computer on I get this notification. I deleted the original file on my HD and I also deleted the Box Folder. I don't want to 'ensure any changes are saved' - I deleted it. I just want the notifications to stop. Surely deleted means deleted. 

Hi, I have been trying to verify my email for several days (as part of updating profile).  I follow the link, get prompted to create a new password - when I press "set password" button it sends me to  403 Forbidden Attempting a prohibited action And the whole cycle starts again. I click to verify email, get prompted to create a  password, and receive "Forbidden, attempting a prohibited action".

Hello Box Support,Our Salesforce/Conga/Box integration will not let us to refresh the Box Token on Conga Batch Setup.Issue only started occurring todayWe are receiving the following error message: There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: invalid_client  Show Error Details scope=root_readwrite response_type=code redirect_uri=https://composer.congamerge.com/c8/oauthProxy.aspx state=box15172868-d0d6-b05a-3b8f-9f06025d374dtestcomposer8-prod client_id=test

Suddenly I entered the platform and realized that they have deleted several files. I deleted it, the platforom BOX deleted it. How can I recover them

確認メールの有効期限が切れたので、再送信してほしい

I have installed Box Drive on Windows. When the log in window opens and I get prompted to put in my sign in details, it says Launching Box Drive... and then the log in page pops back up again.  I have tried uninstalling and re-installing but nothing works.  Any idea how to solve the issue here? Thanks. 

I keep receiving these error messages for every single file shared "this shared file or folder link has been removed or is unavailable to you"    It can't be removed from me as it was just sent through to me. I think I may have a corrupted profile from previous consulting roles utilising Box from different organisations....

I am hoping by now that Box has facilitated a method for collaborators to export a list of their file names. If so, can anyone pleases advise me how to do it? I have searched (and searched...) and have not yet come across an answer. No-one, it seems, has asked this question for non-admins for 2-4 years and there were no solutions at that time for those without admin permissions.  I have a few hundred folders (purchased and joined on Box so the Box fees are paid by my seller company). I cannot "reach out" to that company for a report (which is the advice given by Box Support to one user) because the company has thousands of customers/collaborators. I have tried selecting (by ticking the boxes) all the files and copying - however, the Copy option is greyed out and nothing appears on the Clipboard despite the message stating xxx number of files have been copied. I need the files in a spreadsheet not just a screenshot.  Surely it’s not an impossible task to export a list of file names - I'

I would like to create two BOX trial accounts. I was able to register one, but not the second. Is it not possible to register using the same credit card?

Hi, when I try to save new files, I get a message saying that my storage is full. However, the account settings say: 5.3 GB of 50.0 GB How do I fix this? Thanks