Support Forum

If the number of API calls per month is exceeded, will the API no longer be able to run?   I am using a starter plan and would like to know what happens if I exceed 25,000 calls?

アカウント設定でセカンダリーアドレスを登録し、確認メールが届くはずだったのに、確認メールが届きません。どうしたらいいでしょう。対象のメールアドレスは

I upgraded to a business account for me and my 4 coworkers as our GB limit was reached. It is still telling us that we are not able to upload because we are full. It is also asking us to purchase seats for people outside of our company that we send files to.

Box is empty but says that there was 2 folders with a lot of files. Where are my files?

Hi team,   I'm unable to add a colleague to our Box account-- error is saying he already exists as a user, but I had him delete the account and am still getting the same error. Can anyone assist?

Hi, Last week a user requested we utilize firstname@domain.com for their box account, which was created as firstnameX@domain.comI found firstname@domain.com had been created as a personal account, we signed in and requested account deletion.When I sign in as the user and try to link firstname@domain.com in editing account Profile, I get the same error I encountered last week, indicating that email is still associated with a different box account.

Hello - it appears I'm missing a few shared folders, although our admin has requested access.  Can you help confirm which folders I should be seeing currently?

When non-Box users click on a link to access a shared file, a prominent green banner appears at the top of the page reading "Log in to Box to save all files you view in your Recents and return to them at any time."The banner's display style strongly implies that the suggestion in the green banner must be followed.  In addition, the arrow button that allows the recipient to download the shared files is almost entirely hidden under the green banner, and the recipient would have to be aware that they can (and should) click the small ‘x’ at the far right end of the banner to close it and thereby reveal the download button. This is causing callbacks from our paying customers and an unprofessional appearance for us. Can this banner be moved or removed?

Please I need help to delete a file

I am pretty frustrated to have paid so much money for a company Box.com subscription and to not have an actual support team to contact. But I'm glad there is a strong community of users! We are trying to add a managed user to our Enterprise Account who previously had a free Box.com account associated with their email address. The individual has permanently deleted the free Box.com account, but we still cannot add her to the Enterprise Account because Box.com says, "Email already used in a Box account but not associated with an enterprise."   Is there a way to get Box.com to purge this email account from its system so she can be added as a Managed User on our Enterprise Account? We can't use a different email address.  Thank you!

Collaboration report cannot show shared files but only show shared folders and files within shared folders. if you just just files, the report cannot show.

We need the most recent SOC2 report from Box for auditing purposes.  Please send to my email.

Hi, I can't upload any more files as it just says it's full and I need to upgrade. When looking in my account settings I have used 6.8MB of 10GB? Please could someone let me know how to fix this.

Hello, We are setting up Box for MDM and MAM solutions. MDM solution seems to be working as expected. For MAM, we get this error after signing in.  "Attempt to invoke virtual method 'boolean android.content.IntentFilter.hasAction(jav..." Any help is appreciated.

There are three collaborative users added while creating the platform apps. Out of three users, one user email was deprecated. Now i am trying to access box folders using one of the collaborative user. But not visible those box folders if i logged in with any of the other collaborative users.

Hello all! Hope you're doing well. We are trying to get information about if an user has enabled MFA on their profile. The best we could get is `is_exempt_from_login_verification` from the users API (https://developer.box.com/reference/resources/user--full/#param-is_exempt_from_login_verification) but as far as I understand, this field says if a user SHOULD enable or not. In my previous post (https://support.box.com/hc/en-us/community/posts/35068963234323-How-to-get-MFA-information-from-users?page=1#community_comment_35086802191635) I got a response saying that MFA enabled or not should be present in the user activity report. Is there an API that can retrieve this information?

Not getting Confirmation Mail for the email id <personal information-redacted>

I received a shared file link, but the following message is displayed and I cannot view the shared file: “This shared file or folder link has been removed or is unavailable.” Other users can view the file, but I am the only one who cannot.

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email. I have researched and tried the options provided by the other users - thank you.  Nothing has worked!!  Jeff

My box was always 50GB after the test period it came back with 10GB.

I once accepted an invitation to collaborate. I received an invitation to collaborate in another folder, but I can't accept it. Can I approve multiple folders?

Dear Support Team, I have been trying multiple times now to run a files and folders report for a specific folder I have created. Every single time when the report is supposedly complete, I only get an empty CSV file back with no files and folders listed. Any urgent help would be appreciated.

I have a integration set up and all is working finer then suddenly started getting a 403 error when uploading a file. This is using enterprise id, been working fully then suddenly today getting 403 error. Code: access_denied_insufficient_permissions   No updates have been made to the code or account.  

Hello, I'm not getting any email notifications for new uploads (I have updated my notification requests in Settings and still not receiving emails).  This is very frustrating.  Someone please assist. 

Here is my CLI output: [cli tmp]$ rclone sync . box.com:/backups2   --verbose2024/11/12 13:10:42 INFO  : test.txt: Copied (new)2024/11/12 13:10:42 INFO  : Transferred:                 9 B / 9 B, 100%, 4 B/s, ETA 0sTransferred:            1 / 1, 100%Elapsed time:         3.7s[cli tmp]$ rclone lsf box.com:/Other/Website.Backups/afc_permenant/afc_upload_batch_29242168575_0_1696859809_9f2b8c41-84b8-4eac-9d9e-f035d227ac5a/backup/backups/backups2/[cli tmp]$ rclone config dump{    "box.com": {        "access_token": "****************",        "box_sub_type": "enterprise",        "type": "box"    }} It looks like it worked, but on https://myusername.app.box.com/folder/0 all I see is Website.Backups and Other. Those are blue icons. I also a yellow one "Scripts". I created those manually. Anyhow, I don't see backup, backups, or backups2 at all.