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Colleague locked out due to changing phone number so 2 step verification not working

  • May 27, 2025
  • 1 reply
  • 19 views
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Hi, my colleague has changed her phone number and can no longer access her Box account as her mobile number has changed and she can no longer receive the 2 step verification messages. Her associated email address is <personal information-redacted>

Please can you contact her with steps to reset this?

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Anthea, 

    Welcome to Box Community and glad to assist! 

    To address the user's MFA issue, please have her to contact Box Support and open a ticket. 

    We'd love to further assist! 

     


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