Support Forum

Hi, We have two upload policies created with Box Content Security Policy.  Now Box support is telling us Box Content Security policy is outdated and we should use Box Shield instead. How do I create a policy in Box Shield to quarantine  Zip, Tar, Rar, 7z, and iso file types that users might upload? I can't find where I can create upload policies in Box Shield. Thanks,  

The latest version of Box Drive for Windows (2.41.226) still contains outdated OpenSSL binaries (libcrypto-3 3.0.11 and libssl-3 3.0.11) which are vulnerable to several CVEs including CVE-2024-4741 (CVSS 8.1). Please patch these binaries as they are currently greatly elevating our enterprise vulnerability score across several security platforms.

I was invited to a folder and it doesn't not show up on anything and only gives me the following error

a question, I just installed Box Drive on a PC, so that my files are synchronized with the cloud, but when synchronizing, I see that it is using up space on my hard drive, for example, I had 267 GB free on my hard drive and Now it is going down, and it will continue to go down because I keep syncing files, is that possible? or how can I change the configuration so that it is only online and does not consume space on my physical hard drive.  

Hi! I cannot find a support email, but I'm trying to add two users to our organization account. These users signed up for free accounts before we were able to create their users in our org. They have deleted their self made accounts since. It's been a couple of hours but it still will not allow me to add them to our org. Please advise

There aren't links to change email address.  Can someone help? thx JS

Hi, When I am trying to open any kind of Microsoft document for which there is the possibility to open it externally with some Microsoft product, like Word or Excel or PowerPoint, I am getting erratically, but annoyingly often the effect (a few times per day), that it seems to open the document, but that this message below will be displayed forever and nothing will happen. From this moment on, this error is persisting and I will not be able to open any other Microsoft documents from within Box anymore (except within Word/Excel/PowerPoint Online, but the features there are too restricted, so I rarely use it), until I reboot Then it usually is working again, i.e. any Microsoft-documents can be opened with a Mircrosoft-specific app. But once the next document is not opening, again, rebooting is again needed. Quite detrimental to workflow. This kind of message is displayed forever without anything happening:

I have always been able to add a role called "editor" that allowed a 3rd party to upload files to a Box folder that I created.  I just created a new folder and that person tried to upload files (well below my threshold) and he received a message that he needed to upgrade HIS account.  Is this an error or a change to Box?  

i m not able to upgrade my account

I inquired last week but did not receive a response, so I am following up again. Could I kindly ask you to restore the ownership? Last week, I accidentally changed the ownership of a folder (name: 作業フォルダ) to an account that has already been deactivated from BOX <personal information-redacted>. As a result, the folder disappeared from my account, and when I try to click "Accept" for collaboration, I encounter an error. Error message: "An error has occurred. Please try again later."

I have a personal account and am trying to upgrade to the Personal Pro version. I keep getting an error has occurred and additional verification is required. I have been unsuccessful in contacting anyone at Box who can address the issue.

Hello,  I get a popup routinely that says "Box drive has failed to update to 2.41.226. please try to update again and report this issue to us by sending your logs. I've sent logs twice.But it says I need to open a support case then sends me to the most uninformative webpage ever: https://support.box.com/hc/en-us. How do I open a support case?

Ready-sign Link permission issue. When I send over the link is telling me that is invalid. 

Can you please advise how I get my audiobooks to play the next chapter on my macbook

Hi Support Team, As part of our project we need to upload documents to one of the folder in Box CLI. We have folder ready in Box CLI and commands to be given in command prompt. Here we wanted to automate the commands using bat file. But it is not accepting the Client Id and Client Secret. Could you please help us to automate this proces. Thanks and RegardsSravya Pericherla.Email: <personal information-redacted>

I thought my account has unlimited storage.  A message says I havent enough to store videos.

Could you please tell me the file types supported for uploading video files to Box from an iPhone? We couldn't upload a video file in HEVC format.

Logs found here: 

Hello, my name is Ishiguro. I was invited by Suzuki Motor Corporation a year ago to use BOX, but I was asked for two-step authentication and can no longer log in. The device I previously registered has been changed for personal reasons, and I do not have a note of the backup password, so I cannot log in. Another user is currently contacting me. I apologize for the inconvenience, and I would appreciate your help. MY ACCOUNT: [personal information–redacted]  

Accidently created a business account and now I can't use my email for an individual account. How do I downgrade or completely delete the business account? It's only letting me deactivate, which still blocks the email.

Hello - I need to change my sign-in phone number.

The application does not allow me to add domain. It gives an error that says contact support. Kindly assist please. Thank you.

I currently have three suppliers, A, B, and C, regularly uploading Excel data to the folder at the top of my folder. How to use it in conjunction with my Tableau Prep and Tableau Server? I want to periodically call the API to automatically download Excel and use Prep to process the data  

I find it ridiculous that every time we add a new user to our Enterprise Account we go through this process. No the email did not hit spam or anywhere else, we have ran message trace each time this happens. Never any support or direct line to get someone to easily fix this for us when we needed. It makes our onboarding new users on Box extremely difficult. Please fix this ASAP!

I did not use the service and was automatically deducted $72.00 on October 24, 2024. I want a refund and cancellation of the service. Please assist me with a refund as this is quite a large amount for me. Thank you