Hi. I sign up Box using the Google gmail integration, where it's not required to create a dedicated password for Box login. Now someone has shared me a Box folder, and it's required for strong password before I can access. I tried to create a new password from Account settings, but it's giving me error. I cannot access this shared folder until the password issue is resolved. How can I resolved this issue?
Hi Muhammad,
Welcome to Box Community and glad to assist!
To reset the password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.