Support Forum

メール確認リンク有効期限切れてしまったので再送信お願いします。

I can't use the Box Drive on Windows because I can't log in to it. Always I need to log in to Box Drive, but I have to repeat to log in.

We would like to create folders using Box CLI in the user's root folder  We have tried the two commands below with no success. It appears that the UsersID listed in Box is not the ID of the root folder for the user Is there a way to create a folder in the user's root folder? Box folders:create UserID "Folder Name"  Box folders:create UserID "Folder Name" --as-users UserID    

I'm trying to upload folders that have a lot of data but the files are under the limit. I'm getting errors almost every time. I'm on a high speed connection.  

Hi,  we've just set up our enterprise account and i have one user i can't set up. I get the message 'email already used in a box account but not associated with an enterprise’  How do i move that user to our enterprise? Thanks in advance Rich

I can no longer see any folders/files that have been shared with me in Box. I have reset my password set up 2-factor authentication uninstalled the local Box client and tools shut down and restarted my Windows 11 laptop asked the owner of the folders/files to reinvite me - other collaborators are still able to access the folders/files When clicking on the button in the invitation, I get this message:  Oops! We can't seem to find the page you're looking for.

Conduct external collaboration invitations as administrator. We have received multiple inquiries that the invitee did not receive a confirmation email after performing two-step verification.When I resend the invitation and try to register again, it says it's already registered. However, I have been unable to log in.Please tell me how to deal with it.

I'm experiencing an issue where Box is showing that I’m using more storage space than I actually am. As a result, it’s preventing me from uploading any more files, even though I haven’t reached the limit. Is there ed fin a script or solution to resolve this discrepancy? 

Hello, we currently have unlimited storage and I would like to find how much storage a shared drive has used. I know how to find how much storage I have individually used under "account settings," but I would like to check the storage for a shared drive. Thank you. 

Can I find out where my data is hosted?

I have two users that when trying to open files using Box Edit the website indicates the file is opening but Box Edit never downloads and opens the file.  We are forced to exit Box Edit and relaunch it, then it will work for a while, but it will stop working again a day or two later. We have cleared the local Box Edit Cache and uninstalled/reinstalled Box Edit but the problem has continued.  Any other things we can try to resolve this issue?

I am creating a template but am unable to add radio buttons, request attachments from the signer or change the reminder time if the request is unanswered by the signer. The radio group is greyed out and there is no where to request an attachment.

I have Box drive on my desktop.  Whenever I try to log in on my desktop, a log in page automatically opens on the browser and after logging in I get "Launching Box Drive..." and it never goes away. A pop-up box appears, and it asks me to open Box app on my desktop, which send me back to the log in page on my desktop.  Spent almost an hour trying everything I can, and it is still not working. Little hope that Box will offer a decent support for individuals, but fingers crossed before I completely terminate my account.  

I am in the process of trying to get my files from my current CRM to transfer via FTPS to my account. What is the process and where would I find the details needed to link my account when uploading the files?

Hi,   Good afternoon,   I am reaching out on behalf of Todd from PotentiaWealth. I am an outsourced IT Support Technician for their company and I am helping Todd to reach out to Box's support for his recently encountered problem. He has a new phone and the authenticator for Box wasn't listed there. We tried to enter the backup codes and none of it works.   Please let us know if you need anything else.   Thank you, John N. Delos Reyes Helpdesk Technician MX2 Technology, Inc.

Hi, my coworker needs to disable the 2FA settings in her account so that she can log in to access the shared files urgently. Can you please assist urgently.

I've been using Box within my company for over a year now to access company files.  As of a couple hours ago, all the files are missing.  Just for me, everyone else can still access them.  I've had our administrator remove and add me with no change.  I've changed my password.  I've rebooted my computer.  Same issue persists.  It's very important to my daily work for me to access these files.  I need assistance.

Hello,  I'm trying to enable SSO for my Box account. I've uploaded the certificate from Entra ID however whenever the file uploads and looks to work I just see the following message "Status: Awaiting file connection" and the certificate doesn't appear.  Please assist with next steps.  Thanks

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add him to our organization account with her work email.I notice there are many posts about this in the forum - the clicking save twice does not appear to work.Need a solution asap please.

I am no longer able to name new BOX Notes.   Now they are stuck being names as " Untitled Note 2024-11-25 10.20.51" etc.    Why is this happening??     Kyle

Box token has default 60 minutes expired time. Is there a way to set up a shorter expired time, such as 15 minutes?  

My domain name is incorrect on my new subscription.

The client uploads files, sends me a screenshot to show files are uploaded, and I can't see them on my side. What do i do?

Hi, I set up a new user and had a typo in the primary email address, but couldn't change it so I added a secondary email with the correct one. That created problems, so we deleted that user and started over. The user was set up with the correct email address (previously the secondary email on the deactivated account) and got an activaition email, but got this message: "Your administrator deactivated this account. Think it's a mistake? Please email your administrator for details.". Meanwhile we were charged for another user, even though we deleted the one that was only a user for a few minutes. The most important thing is to get the user set up, so we either need to reactivate the old user account and fix the address or allow the current user address to be used (since it let me set it up with that same email address). Thanks!  

The Box macOS desktop app has stopped working for me. Now every time I try to start it I get a message that says Something went wrong and Box Drive needs to quit. Please send us your logs so we can troubleshoot the issue and work to improve the product. If the problem persists, please contact Box Support to further troubleshoot the issue. I'm using Sequoia on Apple Silicon. Can anyone help me with a solution to this?