Support Forum

I installed Box Drive and started the application for the first time. Box Drive opened a window asking to Log In. I clicked on the link and logged in on Safari. After logging in, Safari updates the page to say "Launching Box Drive...", but the Drive never launches. The Box Drive page remains the same, asking me to "Log In". I am unable to use Box Drive because it never launches after logging in. Please help. I am on MacBook Air- M2 chip, macOS Sequoia.

Hi! I cannot find a support email, but I'm trying to add a user to our organization account. These users signed up for free accounts before we were able to create their users in our org. They have deleted their self made accounts since.I already submitted this topic over a week ago, but my support agent has stopped responding. Please advise

Hi, I’m using my company plan and logging in with my company email. However, when I try to log in, the app directs me to log in via Google, and the login page just keeps loading. Could you help me with this issue? Thank you!

I can't see or upload and download any files need my work please help 

is there any way to make this infinite?

I am trying to upgrade from a free account to a paid account and it says my account needs verified but will not let me verify it.  I tried calling support and was forced to make an appointment.  I waited for the appointment and a very rude and insulting person just kept telling me to verify it and would not listen when I said I could not verify it because it would not permit me to and then hung up on me.  I have never worked so hard to buy something.  This is my last effort before moving on to something else. 

I was charged for $900 today for 3 accounts. I do not want this not sure how this was approved but I need it resolved immediately.

I have an account.  I haven't received any email notifications from BOX. I haven't received any emails to reset my account password either. I'd like to know the reason why.

I have a bunch of files I want to share with someone on Box,  I would like to use a CLI, curl, ftp scp, etc. to upload files, it is quite cumbersome using the web interface, and not possible to do it remotely

Last week, my python script accidentally overwrote a file (1GB to 67MB) created 2 months ago. The history correctly shows that it was created on Aug 2024, but it only shows the latest two versions updated on Oct 2024 without showing the original version created on Aug 2024. Is this predicted behavior? I am using enterprise version and other files show version history up to at least 100 versions. Thank you,   ps: I am not sure but this post may be related. https://support.box.com/hc/en-us/community/posts/31403591553555-no-version-history-in-Box

This account is invalid. For more information, please contact support I got the following message. I checked and it seems that the account was disabled because I was unaware of the billing email. An error occurred while processing your request. The account associated with this email address cannot be used for online reactivation. Please contact our payment support office at +1 650 329 1210 or billing@box.com.” I have emailed here, but have the files I had uploaded been lost?

Is it possible to permit users without a Box account to EDIT a document? If so, is it possible to achieve this by sending a link? Or must invite them by email? Thanks in advance

ファイルのアップロードでエラーが出ました。アップロードの必要がなくなったのでアップロードを中止したいので方法を知りたい  

After installing Box Drive, when I try to log in, it displays "Starting Box Drive..." and then returns to the login screen. This repeats.

I delete today a folder, but when I try to restore it, a message is shown: "The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later". Could you help me? Thank you

I'm box admin for my tenant. I have a user that is not able to create a folder, the "new" button is gray out. Any idea what might be the issue? as an admin in the meantime can i create the folder for him? Please advise.   thanks. 

I have a flow in Salesforce that runs when a FRUP record is created. The flow attempts to rename the Box Folder and then move it to the correct location in our folder structure. An error keeps firing when the flow enters the "Update Folder" Box action element that I am using to rename the folder: Error element Update_Account_HH_Folder_name (FlowActionCall).An Apex error occurred: System.JSONException: Expected box.BoxObject.cls_unshared_at but found "2024-11-02T11:43:51-07:00" at [line:1, column:1268] This does not seem to happen every time. The flow also seems to complete all of its actions successfully despite the error. However I keep periodically getting these errors for some of my users and I am not sure why they are occurring. I am hoping to understand why and make sure there is not an underlying issue. Thanks  

I am trying to integrate Genius Fax to my account. When I click add, it opens the App Store by the app is iPhone/iPad only in the App Store. Tried to doing it on my phone where I already have the app installed. nothing happens. It doesnt integrate and there's no way to force it. How do I integrate my genius fax account with my box account because it does not work automatically on a computer with a iOS only app. 

We have an employee who administers our companies BOX account. She is retiring next week. Can we migrate this account to a shared email account in the company? this would help with resiliency as employees leave.  

Hi, I recently upgraded to the Box Business plan in order to get access to the "File Request" feature. After creating a file request form/link, I wanted to add additional metadata fields but it tells me that "metadata is not enabled for your enterprise" -- is there a way to enable this in my file request form? Thanks.   

Hello, we have a vendor who uploads new files daily into a shared folder. Its public so everyone can see it, but it requires you to download manually to access the folders. I would like to download the files daily and send them into another system for processsing. I tried to see the shared folder using zapier but it does not see it. Any suggestions on how to automate this process?

Hello, I signed up for a box account via Google SSO and when I try to change my password, I'm not able because I have no current password (again, using google to sign-in). The party that invited me to share a has a strong password requirement. Please advise how to resolve this.

Issues with getting my files in Box system Please call <personal information-redacted> I received an email stating that the 2 step verification is enabled but the Box system will still not let me in to get my files.

Our plan allows for 50k API calls per month. If we go over that 50k (within the same month), how do we know what we'll be charged per call?

I have an account by email <personal information-redacted>. and trying to reset password but I am not receiving any email regarding resetting instructions