Support Forum

Hi, I am the admin but we only have 3 seats and it makes more sense for our CEO to have the seat and not me, can you help me switch my admin seat to him?

Hi there, I cannot generate the token using the credentials grant. I can however use the temporary token from the portal to upload the file. I am using the client credentials grant method mentioned in this URL: https://developer.box.com/guides/authentication/client-credentials/I have double-checked the box_subject_type and box_subject_id along with client_id and client_secret.  It used to work a couple of months ago. The error I first started noticing was 4th of October 2024. Can you please help me with this?

A few days ago, I started to get pop ups for my box not having "insufficient permissions" which was never an issue before. I've also noticed that when I upload items into the box, my colleagues are not seeing these documents anymore so it doesnt seem like my box is syncing/connected to the others. 

Hi I need to change my login URL when I signed up. I signed up with the correct business name and I need to correct the log on url, not the login email. I am the admin and I cannot figure out how to do it. Also, I cannot figure out how to open a simple support ticket with this company

Tôi vô tình đăng kí tài khoản và không hề sử dụng dịch vụ này, và cũng không có nhu cầu sử dụng. Nhưng bị trừ $72 vào ngày 24/10/2024. Tôi có gửi email nhưng không nhận được câu trả lời. Tôi muốn hoàn lại số tiền mà đã tự dộng trừ. Xin hãy hỗ trợ tôi hoàng tiền

My capacity is almost empty but it says it is full, can you please fix this by running the script you usually run?

I am receiving an error "Account out of Storage" while my account utilization appears to be 1.8mb of 10gb. I understand there is a script that Box support will have to run in order to clear this up, however I am unable to open a ticket.

Hello I keep getting the message 'this shared file or folder link has been removed or is unavailable to you'. Would someone please help fix this as it is definitely still working

I am changing my SSO settings. It is telling me to contact support to make this change.

Hello. I'm using box in South Korea. I made my account here and I'm not using box zones. Can you tell me where my data in box cloud is physically located? U.S or South Korea? Does box have data center here?

Hello, I've used 31gb of 50gb BUT, I keep getting a message that I'm running out of space when trying to sync a 65mb video file. Any assistance would be greatly appreciated.

New user.  Copied files from server to Box.  Main folder files, sub folders and files appear.  Lower folders are there, but the files do not appear to be there.

I've added a new user to our account, but she is not receiving the invite. It's the first time I have this issue. Thanks for your help

Hey all. I can't see the watermarks feature in the menu.I have looked in https://support.box.com/hc/en-us/articles/360044195253-Watermarking-Files but i can't see it. I can see it in the the flow i Relay, but it do now work.

I can't upload files & I get a message that my storage is full - But I don't have any files!!

Is it possible to set a list of users to read-only access ? 

Since I deleted some folders in Box I'm getting really annoying upload errors - a pop up box appears every time I turn my computer on. It tell me something like copy the original file etc etc. I can't do this as I have deleted the original file - along with the folder on Box.  Also - how do I contact Box Support? I pay for Box so feel there must be a way to get Support. Can't easily find any info. Thank you

I want to change payment method from one credit card to another. How do I do this?

Non riesco ad aggiornare box. I miei registri vi sono stati inviati. Attendo vostre info e supporto. Grazie

Current owner is no longer with the company.

We've just set up a new account with unlimited storage and a 15GB filesize upload limit.  When copying files from a client's shared folder, all of the small files will copy fine, but anything over 1GB produces the error "You don not have enough space to copy the item "<item name>" and fails. I am able to download every file I've tried via browser and Box Drive (on a Mac, FWIW).   I can also upload these larger files if I move them to my desktop first then copy them to the target directory, but not if I try copying them with Box Drive directly from the original shared folder to the folder owned by us. Why don't we have unlimited space in our account?

お客様が招待したフォルダにアクセスしても、「お探しのフォルダが見つかりません」と出ます。この場合、考えられる原因は何ですか?

1. Created a new account today with google SSO 2. Downloaded box drive for Mac ( using MAC M2 Pro), running Sonoma version 14.3.1 3. Installed successfuly, trying to login from Box Drive 4. Redirecting to page (https://account.box.com/api/oauth2/authorize?scope=&redirect_uri=boxdrive://oauth2_redirect&client_id=86xa1h4ghg1wmworl48by1pysmv076uf&response_type=code&state=1cb70116-a69d-4a8b-94e5-c26916fd6c4c&box_login=&code_challenge=rJwoQTOLVo2N60IZAXrYOroLmNIZTRVMS-HsJSIDNPk&code_challenge_method=S256) 5. After entering email, redirecting to Google Oauth page 6. After succesful login, I see a message related to Launching Box Drive 7. Local Box Drive refreshes and shows the same page.

I am missing files  

All files on box show locked by someone though it is locked by myself before editing. Hence unable to edit/upload the files on box. I am the owner/ editor of my the file, locked my file, opened it at the desktop app and see the warning that it's read-only locked by another user?  I cannot edit file, clicked yellow ribbon at the top - got a message "file in Use, " , please see screenshot below. Could you please help to understand how the "lock" feature works ? Thanks