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Question

Previews won't load

  • May 23, 2025
  • 1 reply
  • 18 views

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Hello, 

I have a significant number of files for which I keep getting the message, 

"We’re sorry, the preview didn’t load. Please re-upload the file or contact Box support."

We've attempted to re-upload the files, but to no avail, so I am hoping to contact Box support for assistance.
 
Many thanks!

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

Sorry to hear about your issue accessing your box file(s) and at this point, did you already tried the following? 

Hope it helps!