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Question

"There was an error getting the shared link for this item."

  • June 24, 2026
  • 4 replies
  • 0 views

I have created multiple Box links for the exact same type of document, in the exact same folder, but suddenly I am getting a “There was an error getting the shared link for this item.” message for any/all of the documents/files I’m trying to create a shared link for.

 

I’ve cleared my cache/history and quit and reopened Chrome, but nothing seems to be working.

4 replies

  • New Member
  • June 24, 2026

I am having this same issue as of today!


  • New Member
  • June 24, 2026

We are also experiencing this behavior. Both Web and Drive applications.


  • Author
  • New Participant
  • June 24, 2026

It’s working now! Seems like it was a site-wide issue?


  • New Member
  • June 24, 2026

It’s working now! Seems like it was a site-wide issue?

Confirmed on my end.