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Question

I cannot open my local files

  • June 5, 2026
  • 0 replies
  • 10 views

For a long time I have been having frequent issues with not being able to open my local Box files. There is no pattern, and this happend under various Box Drive versions. 

The most annoying thing is that I submit my logs, then I see the message: “Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.” So I try to create a case, but probably because I am on a free tier, I don’t actually have the option to open a case.

I cannot do any work right now!! The only thing that works is restart of my laptop, but then after a while, Box Drive files again stop openinig.