I had filled in several pages of a document online in the box app on my IPad and then moved it offline. All the information was still there when it was moved to offline but after I removed it from offline the document was blank and no longer filled in. How can I get back the previously filled in information/restore?
Question
How can I restore information lost on document removed from offline
Hello, offline copy may not have synced your changes back to Box before it was removed. I'd check the file's version history and recent activity in Box first.
Thanks for replying. I did not have it set to syncing at the time. I’ve retried with set to sync now and same thing happens when remove from offline back to online, the info I filled in gets erased. I don’t see where to find the file’s version history.
Thanks for replying. I did not have it set to syncing at the time. I’ve retried with set to sync now and same thing happens when remove from offline back to online, the info I filled in gets erased. I don’t see where to find the file’s version history.
When you’re viewing a document in the Box UI, if you have the appropriate privileges, select the “Info” icon on the right-side panel and you can see version history:
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