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Question

How can I restore information lost on document removed from offline

  • June 17, 2026
  • 2 replies
  • 14 views
M

I had filled in several pages of a document online in the box app on my IPad and then moved it offline. All the information was still there when it was moved to offline but after I removed it from offline the document was blank and no longer filled in. How can I get back the previously filled in information/restore?

    2 replies

    S

    Hello, offline copy may not have synced your changes back to Box before it was removed. I'd check the file's version history and recent activity in Box first.

    M
    • Murmur
    • Author
    • New Participant
    • June 18, 2026

    Thanks for replying. I did not have it set to syncing at the time. I’ve retried with set to sync now and same thing happens when remove from offline back to online, the info I filled in gets erased. I don’t see where to find the file’s version history.

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