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Question

Recover old Box account which uses a no longer accessible email address

  • June 10, 2026
  • 1 reply
  • 12 views
A

Hi everybody,

I have seen this query several times, but I can’t see a useable public reply? I set up an account which I didn’t use for a while, and in the meantime, changed my email provider and email address. I no longer have access to the old email address but have all the details of how to access it, and I would like to access the files on the old account. How can I do that?

Thanks for any advice,

Alan

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • June 10, 2026

      Hi ​@Al-G-W, 

      Welcome to Box Community, and we’re glad to help regarding your Box login.

       

      If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.

      Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.

       

      Thanks for posting! 

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