Support Forum

I recently attempted to reset my password as I was unable to log in. I have not received an e-mail with a link to reset it. I have tried this many times in the last week with no success. Could someone please help me?

I recently migrated all of my Box folders from a university Box account to a personal Box account at the Business level. Folders are shared with maybe 30-ish other people. I use Box Drive on my Mac laptop. Since the migration, I can save new files and have them sync, but every time I try to update an existing file (ppt, word, excel), I get an error message saying “Upload failed: We’re sorry this didn’t work. Try saving again later, and if that doesn’t work, click Save a Copy” with a button for “Save a Copy”. The updates will save locally, so I don’t lose them for now, but they are not synced with Box for others. It doesn’t look like they are saved (i.e. the date last changed is not the most recent date of edits), but when I open the file, the newer version does appear, likely because a temporary file is stored. This same issue is happening with at least two other users of my Box business account.  How do I fix this, without losing all of the temporary files that I’ve created when files

I can log in from the web, but when I try to log in from the app version of BoxDrive, I keep getting stuck at the login screen.

Every time I open BOX Drive it asks me to log in, I click it and it sends me to the website to login, after I log in, I am sent back to the BOX Drive Application on my windows pc, but nothing happens. I am left on the Application page that says to login, I click it again and it restarts the cycle of sending me to the online website to log back in. Someone please help, I have tried multiple browsers and uninstalling and reinstalling BOX Drive. Also, I cannot get the chat feature to pop-up on the website.

Why I signed up to an unlimited storage account, and I´m limited to 1tb?  

My BOX syncs from box.com to my windows desktop. But when I add/delete or move files on my desktop it does not sync back to box.com.My co workers doe not have this problem while using the same setup. I do have these errors but not entirely sure how to solve it. The more button does not tell me anything. 

Does Box actually have a support contact? For the first time I am having major issues and the contact us button doesn’t do anything other than sending me to the community page.I tried repeatedly to create a new folder and kept getting a message to say there was a problem with my request. Unhelpful to say the least, and frustrating since I have been using Box without problems for a couple of years. I managed to get around that by logging on with my phone. That let me create it. I’ve then tried several times to upload a file (88MB and I am well within my storage limits) and it gets to the 100% point, hangs, and then eventually fails to upload. Given that I am trying to meet a court deadline, this is unbelievably frustrating. The service status page says everything is working ok, I can access existing folders, so I really don’t get what is actually going wrong. Any suggestions appreciated! Thanks

Hi,We are using the Box for Netsuite integration and have a small query.Purchase Requisitions are raised to request the creation of a Purchase Order.Part of the requisition process is the loading of quotes, images, emails etc. to the record.The native NetSuite process is that when the Purchase Order is created from the Purchase Requisition, any attachments are copied automatically over to the PO.We recall something being mentioned about this in our initial presentation of Box but alas we do not recall the detail.Could anyone guide us on how we can set this up.

Please resend verification email. The link provided to change password does create a new link sent to my email….yes, I checked junk folder. 

We have been working trying to find a solution to the inherited cascade permission for a while without success. There is no way we can continue with BOX (not even started) and they deny the refund because we paid the annual subscription. This is unethical, since the person that assisted us in sales never explain correctly and their sharing functionality does not work. Anyone else with this problem and how to solve? It can not be the regular cancellation as they don't understand. Please advice.

ストレージの容量がいっぱいになり、アップロード出来なくなったのですが、どうすれば拡張できるのでしょうか。ストレージは無制限だと認識しているのですが。 

Hi everyone,!--tgqphd|[]-->I just created a new Box account but I am facing an issue setting up my password.!--tgqphd|[]-->Every time I try to "Create Password" under the Account Settings page, it constantly shows an error message. Because of this, I am also unable to log into the Box Sync / Box Drive desktop app that I downloaded.!--tgqphd|[]-->Furthermore, I tried using the "Reset Password" link, but it still fails to create or update the password within the Account Settings.!--tgqphd|[]-->Could anyone please advise why this is happening and how I can fix it?!--tgqphd|[]-->Thank you!!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->

Which Box plan allows users to view or track expired files or documents?

The Box App for iOS is completely bugged.I have a user on an iPad. When he navigates to a particular file in the app, it shows an old version that has been updated. When he opens the file on Windows of through a browser, it reflects the current and accurate file. We signed him out and back in, reinstalled the app, power cycled the iPad, and makes no difference. A technician from out IT Company signed in on his iOS device that has never had Box installed on it, and got the EXACT same issue as the end user. They also signed in as our upper level admin and saw the same outdated/old version. When logging into the Windows App or a Browser, they too saw the correct version. This rules out network difference, user permissions, missing updates, outdates app, etc.We need this addressed immediately - we have users out in the filed and at job sites, and we cannot afford to have them not getting correct information and files. 

I cannot seem to add users. I have watched videos and read all the self help. I need help from a person.

I am trying to recover a deleted user account and its associated folder map.

I have tried to save photos from my local iOS roll to iOS Files > Box (because I thought that you just don't need to keep any app active until all files are synced, but the files will all stay in "waiting". The files neither appear in the box app, nor in the web app. How would I trigger syncing the box folders in the iOS Files app with the Box server?

Hi,Which Box plan allows users to view or track expired files or documents? I’m referring to the actual file or document itself, not shared links. Does Box also support automatic file or document expiration? If yes, could you please let me know which plan includes this feature? Additionally, may I ask which Box plan includes access to the Dashboard feature? Thank you, and I look forward to your response.

I want to restore a folder/file that I accidentally deleted.The data is not in the Recycle Bin.What information do I need to provide in order to restore them?

I see that this was asked and commented on by many. I do not see a resolution.The issue: An error message from uploading a document pops up as a notification and blocks the usable work area on screen.The requested solution: a way to disable this notification (because it does not clear, refresh, delete, expire, etc.)Please answer:Can notifications be turned off?  How?Thanks

  I would like to report multiple critical onboarding and sync issues affecting new Box users and Box integrations.1. Password Creation Fails During New Account SetupWhen a user signs up for a new Box account and tries to create a password, the system repeatedly shows the error:“There was a problem changing your password.”The process keeps looping and loading, and eventually the password is not saved at all.The only workaround currently is: Use “Forgot Password” Receive the reset email Create the password through the password reset flow instead This should not be required for newly created accounts.2. OTP / Email Verification IssuesThe OTP verification process is also unreliable.Sometimes: The OTP email arrives correctly The user enters the correct OTP The website keeps loading for a long time Then eventually returns: “Wrong OTP”even though the code is correct.This makes account verification extremely frustrating.3. Sync / Connector Problem After Successful Password SetupEven

I have some users who are trying to install Box Drive as we transition away from Box Sync before the end of the year. I instructed everyone to first unsync for any files/folders they might have actively synced to on their local Macs and then to run the Box Drive installer which will uninstall Box Sync during the installation. They have been unable to completely unsync their files. Is it necessary to unsync before installing Box Drive? Also, should they sign out and quit Box Sync before running the Box Drive installer? Will anything happen to the source files/folders to which they had synced if they don’t unsync first? Thanks in advance.

I installed Box Drive and was able to log in, but it just shows "Connecting to Box" and never connects.

ファイル・フォルダ表示のソート順が名前順に固定できない 以前は01_02_03_ とファイルが並んでいたのですが、何かを触ったらしく、更新日順から戻らなくなってしまいました。どなたか解決方法をご存知ないでしょうか。 見づらくとても困っています。よろしくお願いします。

I am a frequent user of Box for viewing recorded training sessions. Since the recent video player update, the "Fit to Screen" / "Aspect Ratio" is not functioning correctly. The video remains letterboxed/small and does not utilize the full browser real estate. Steps to Reproduce: Open any recorded .mp4 video in Box web preview. Click "Fit to Screen" (bottom right corner)    Observe that the video player does not scale to fit the viewport. Current fit-to-screen Full screen:​ (Observe that the video player does not scale to fit the viewport)Expected Result:  The video player should intelligently scale to fill the available screen space without cutting off content.  Expected fit-to-screen Full screen :​​