Newly created user has not received any Box invite emails. Already tried resending, deleting old invite/send new invite and generated message trace through M365 and see no logs from [removed by moderator] multiple times. No firewall or security settings are in place to block Box access either as this is the only user with the issue. Need resolved asap.
Question
New User not Receiving Email Invitation
Hi
Welcome to Box Community, and we’re glad to help with the new user’s email invitation!
Did the user check her/his spam or junk folder? If the invitation email didn’t get to his/her inbox. Please have the user to reach out to the Box Product Support team for further assistance. To do so, please contact us via support.
Thanks for posting, and we hope to sort this out soon!
Hi
We’ve already checked spam/junk folder and conducted a message trace which from the results indicate that it could be from Box’s side.
Unfortunately, we have no way of contacting via support as the only option that shows up on the link you have provided is the Box community card.
I’ve already tried searching for a way to contact support but the only contact I’ve been able to find is for Sales inquiries.
Sometimes email addresses are added to a suppression list in Box. We are able to release them from the Admin Console (Enterprise Settings > Notifications > Suppression List Management) if that is an option for your account type.
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