User created a free account with their work email and deleted it, tried to invite them to our enterprise account, it won't let us. Same as the previous post User cannot be added to your enterprise – Box Support.
Is this something that needs to be resolved individually by Support?
Hi Chris,
Welcome to the Box Community!
This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is already assisting you, please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes!
Best,
Ann
Hi,
I have the same issue and I need to submit a ticket but there is nowhere to do so. I have a user who has used their work email to set up a free account, but trying to get a password reset won’t work for it. I cannot find record of the account, but I cannot add them to the new Enterprise.
Need additional assistance ASAP.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
