Support Forum

Carin has been experiencing an issue where multiple Microsoft Word and Excel files saved in the Box drive will not open through the file explorer. When a file is clicked, Microsoft Word or Excel begins to launch but suddenly stops. The files open perfectly fine using the web browser version of Box. The only way to get files to open is to remove all dash – characters from the file name. I included a screenshot of a file that is having these issues. We have tried reinstallations of Box, Microsoft Office, as well as clearing the local Box cache. Long file paths have been enabled on the system through the Registry as well.  When Microsoft Word is launched first and then the file is selected through the file browser, we are receiving an error saying “You can’t open this location using this program.” I’ve attached a screenshot of this error as well.  

According to my box account I'm using all  my gigs, but I've deleted many files and this isn't true. Can someone fix this issue?

Hi, I cannot sync anything to my account. It shows quota exceeded even when I keep deleting files. The box sync folder on my laptop has a size of disk of 8.41 GB, yet on my account it shows 11 GB of 10 GB used. How can I fix this? 

I purchased Box to save product images and display on the Netsuite Assembly Item page.  I have followed all of the steps provided to integrate, but am getting the following error on the Box Content tab of the Assembly Item page: "Service Authentication Error There was an issue with the Box SuiteApp. Please refresh the page and try again. If the problem persists, contact your NetSuite Administrator." How do I fix this issue?

Box used to open my pdfs in Foxit, which is what I use. After running some updates, it's now trying to open them in Adobe, which I don't have. I've looked through the settings and I'm just not seeing it - how do I change it so that it's opening with Foxit again?

My account does not display the amount of free space correctly. I have 19 Gb of data but in acc shown full 25 of 25 of available space. Please recalculate free space for my acc.

I download app form this page: https://www.box.com/resources/downloads But installing couldn't be finished. My system is macOS Monterey 12.7.4

I made a similar request the othe day, butthe company field in my account is left blank. if you enter any of the entries from the top level of the BOX, the company logo will appear. <personal information-redacted>

i have an active verification through techsoup. I already have a box account. Can I get an upgrade through techsoup or do I need to create a new admin account with a different email?

I am considering purchasing a Box plan and would like to consult with you about which option would best suit our needs. Currently, we are using the Individual plan and sharing a folder with 9 people.In the future, we are planning to use it with about 20 people, and we understand that a paid plan would be required for this. First, regarding the Personal Pro and Business Starter plans intended for individuals or small teams — is it possible to share folders with multiple users under these plans? If so, what is the maximum number of users allowed? Next, regarding business plans — is my understanding correct that with the Business plan, when sharing with multiple users, each user must have a paid account (i.e., there is no concept of guest accounts)?There is a note under the “external collaborators” section stating “paid accounts only,” and I would like to confirm if my understanding is correct.

I work for mitie and unable to log in with my mitie log in

  Hey Team, While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue? P.S.: I posted the same issue (old post) a week ago and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue as a new post.

プランを解除したのに引き落とされています。どうしたらいいのでしょう？

Whenever I have either a Mac update or even a Microsoft update, The Box Location either is missing on my locations side bar OR the box no longer synchs and is up to date with the office staff.  It is delayed from the day prior to the update. What I have to do now to synch the box application is to uninstall and reinstall box on my computer after clearing all cache and doing a restart. I read other posts from 2 years ago but there were no suggestions or reasons for the issue posted.  Any help would be great.  

It says that we have reached our limit, but isn't our plan supposed to have no storage limit? Can you please help us check what is going on with our account's folder limit? If we did reach our limit, please let us know what the limit is and if we can purchase more storage, what the cost would be.

別のユーザーにコラボレーション招待のメールが届きません。 ユーザーを新規に追加もしましたが、確認のメールが届かずログインできません。 再送もしてみましたがメールは届きませんでした。 最初の招待時、対象のメールアドレスは未開通の状態であったため、配信不能のメールが届きました。 その後、メールアドレスが開通したので再度、コラボレーション招待を登録しましたがダメでした。 確認した結果「メールが抑制リストの対象になっている」の対象になっている可能性があり連絡しました。 参考にしたページでは、抑制リストは管理コンソールで確認とのことですが、管理コンソールを扱える方が誰か不明のため、そちらで、抑制リストに登録されているか確認していただけないでしょうか。 （参考リンク）メール通知の問題に関するトラブルシューティング – Box Support 下記の内容は問題無しですが、解消できませんでした。・迷惑メール/ジャンクメール・ファイアウォール、コンテンツフィルタ、またはメールセキュリティポリシー・入力されたメールアドレスが誤っている・メールのスキャンに関する問題   Another user is not receiving a collaboration invitation email. I added a new user, but I didn't receive a confirm

I have deleted GB of files but storage still sayd using 10 of 10GB. Can this be fixed?

Invitations could not be sent to the following people because collaboration is restricted to their enterprise's collaboration allowed list:  What does this mean? I just want to share, not collaborate, with an outside party. This software is not working for us.  May need to cancel subscription

I received an emailed file in my box folder and it contained both the file (pdf) and a copy of the sender's logo (jpg) from their signature as a separate file. Is there a way to filter or block images in the body of an email from being loaded?

Hello, You previously closed my post without providing support. We have a shared folder in box account that is now missing all files and folders and is completely blank. Nothing was deleted. We had multiple users on the box account and they have checked and see the same thing - everything gone. We did not receive any kind of communication regarding account cancellation or anything of this nature. Could someone please let me know what has happened. In your previous answer where you closed the inquiry, you said the owner of the shared folder needed to give us access. However, the owner of the shared folder opened their box account and also is seeing everything missing, so the issue is not resolved. Thank you.

Hey Team, While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue? P.S.: I am posting this issue for a second time because, after clicking Submit, I neither got an acknowledgement that my post was received nor was able to find my post on the support forum.  Something to be consider.

Hi, I'm trying to change the primary email address for the account, however I always get the following error: "There was an error while trying to add [email address] to your account.". The free account has dev and admin consoles. How to solve this issue? The community has several similar reported issues.

What is the timing on the ARM integration? It seems that this should not be an overly complex fix and a priority given that many Windows systems like my new one are now using that processor. If this isn't resolved soon I would imagine customers like myself will need to shift to another file management system that does work with ARM

Hi!Is it possible to use Box Shuttle to transfer files FROM Box to Azure Blob Storage?thanks.

Hello, My box account is now missing all files and folders and is completely blank. Nothing was deleted. We had multiple users on the box account and they have checked and see the same thing - everything gone. We did not receive any kind of communication regarding account cancellation or anything of this nature. Could someone please let me know what has happened. Thanks