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Hi Box, 

I am still in the free trial of the Enterprise version. I am trying to use BOX SIGN but I have experienced the following problems: 

  1. If I choose the file directly from BOX, it initially shows uploading then nothing happened. The submit request button is greyed out. 
  2. If I choose to select a file from my computer, it will show internal error occurred. 

So far nothing has worked in Box Sign. This is one critical feature for me to have in order to manage the third party contractors outside of our organization. If you could solve this for me, it’ll be great! Thanks!

 

 

Hi ​@Anna Song, 

Welcome to Box Community and sorry to hear about your error with Box Sign. 

 

In order to get a closer look, I’m going to open a new case and someone from Box Product Support team will reach out to you shortly, please keep an eye out. 

 

Thanks for posting, and we look forward in getting this sorted out very soon! 

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