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Question

Previewer cannot play MP4

  • May 29, 2025
  • 1 reply
  • 144 views
H

We are sharing an mp4 video file and inviting guests as a Previewer. It’s important that collaborators cannot see each other so we turned this ability off. It’s also important that they cannot download the file. We are using Box Enterprise. After some testing only Viewer Uploaders can preview and play this video. What are we doing wrong?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • May 30, 2025

    Hi ​@hmiadmin, 

    Welcome to Box Community and we’re glad to assist! 

     

    I’ll go and submit a new case so we could get a closer look. A member from the Box Product Support team will reach out to you through email, please keep an eye out. 

     

    Thanks for posting, and looking forward to get this sorted out soon! 

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