Mark

Hi ​@mark.kruse9328, 

Welcome to Box Community, and we’re glad to assist! 

Upon checking, you are signed in to your individual free account when this question was submitted. Note that individual free accounts does not have a billing profile. 

Meanwhile, if you happen to be asking this for your paid Box account please follow the instructions to cancel your Box subscription: 

Canceling a Personal Pro Account

1. Click your account avatar in the upper right, and then select Account Settings.
2. In the Account Details section, click Cancel Account.
3. Complete the survey and click Continue.
4. Click Permanently Cancel My Account to confirm and complete the process.

• The account will cancel at the end of the service term.

The account owner or administrator will receive a confirmation email once the cancellation has been processed.

Canceling a Business or Enterprise Account

Only the account administrator can cancel a Business or Enterprise account.

1. Go to Admin Console > Account & Billing.
   
2. In the Status field in the Account Information section, click Cancel Account.
   Do not see this option? Submit a ticket here.
3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
   
4. Click Permanently Cancel My Account to complete the process.

• The account will cancel at the end of the service term.

The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

If no notice is received or the administrator is unavailable, please reach out to cancel@box.com to confirm otherwise you risk the account not being properly cancelled.

Hope it helps! Please let us know if you have questions.