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Question

Can't get email updated

  • May 30, 2025
  • 1 reply
  • 106 views
K

I need to submit a help request.  I have changed my email & generated an email verification link but I keep getting a 403 Forbidden link.  I have tried all the troubleshooting ideas you have sent to others (updating browser, clearing cache, disabling firewall & extensions & restarting machine.  None have worked.  Can someone help me with this?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • June 2, 2025

    Hi ​@Kim Red, 

    Welcome to Box Community and we’re glad to assist! 

     

    I understand that you’ve already tried all the relevant troubleshooting steps to resolve the issue but to no avail. At this rate, I’ll go and submit a case so that the Box Product Support team would reach out instead. 

     

    Thanks for posting, and please keep an eye out! 

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