Hi ​@Jim Snipes, 

Welcome to Box Community and we’re glad to assist! 

It appears that you’re signed in to your personal account when you visited the Community. Please note that Box does not support FTP or FTPS for Personal accounts (Free or Pro) or trial accounts. 

Meanwhile, are you encountering this issue with your Business/Enterprise account? If so, can we start by confirming if you’re able to access Box's FTPS server?

Here’s how you could check: 

1. Choose an FTPS client.
2. Use the following parameters:
   • Server: ftp.box.com
   • Username: Your Box account email address (SSO log in not supported)
   • Password: Your Box account password
   • Port:
     • For implicit encrypted connection (FTPS): 990
   • TLSv1.2 is required. TLSv1.0 and TLS 1.1 are no longer supported.

Note:  By default, Box accepts only encrypted FTPS connections. 

If you’re having errors using FTPS with Box, please see this article.

Thanks for posting, and we look forward in getting this sorted out soon! 

Thanks for responding to my question. It’s a business account. FTPS on my version of Unix is not supported. It does support SFTP but box.com does not. FTP used to work until last Fall then it quit and there was no explanation and no response from my request for help. Last time it quit working was because the ip address changed and we got help that time. We have to use the ip address because this version of Unix does not support name look up.

Hi ​@Jim Snipes, 

Thank you for the response, 

It would be helpful to hear more about this issue. To proceed, please contact the Box Product Support team. We recommend that you sign in and submit a case using your Business account this time.

Thanks for posting!