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I am working off a work computer where the  security/firewall is controlled by my organization and I cannot modify it.  I have attempted to download a file/folder that was shared to me using two different browers, I cleared the cache, updated the browsers, and conducted a test of the network with no change in the result.  When I try to download the file itself, no pop ups or notifications are seen when I click download.  When I try to download the folder it is in, a notification pops up that states “your download will begin shortly.”, but no download actually takes place.  

 

 

Hi ​@AMartel, 

Welcome to Box Community and we’re glad to assist! 

 

If you’re unable to download files from Box, please follow these troubleshooting steps to fix the issue. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease. In that case, try moving closer to your WiFi router.
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
  • To check download performance, do the steps here: Testing your Network Connection. 

For more information, please see this article.

 

Hope it helps! Please let us know if you have questions. 

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