We recently had an employee leave and their Box Drive folder on their computer remained connected to our instance. This resulted in them deleting some sensitive documents. We used the API to terminate all of their sessions. The result returned successful but clearly it didn’t work. Is there an API call we need to use to disconnect devices after a person leaves or does this need to be done manually?
Thanks,
-John
👋 Hi
We have limited visibility into this specific process. To get more details on User Session Termination, please reach out to your account team.
In the meantime, you may find these support articles helpful for managing Box Drive and session termination for departing employees, both through API and manual methods:
For further assistance, your account team will be the best point of contact. I’ve sent you a message with the appropriate person to connect with.
Thank you, and have a great day!
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