I want to upgrade my plan at: <removed personal information>, but I need to change the users from 3 to 1 before I upgrade to a Business Pro account. How do I do this?
Question
I want to upgrade my plan; delete users
👋 Hi
Our Business and Enterprise plans require a minimum of 3 seats, as they’re designed to support collaboration within a team. I’m sorry for any inconvenience this may cause, as we’re unable to offer fewer seats for these plan levels.
For individuals who only need access for a single user, we offer both the Free Individual and the Personal Pro plan.
For overview and side-by-side comparison of our plans and its features, please visit our pricing page:
Instructions to upgrade online are outlined here: Upgrading Your Box Account
If you need further assistance with upgrade, please email our Billing Team at billing@box.com and provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable).
Have a great day!
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