I have had my Box account for over 11 years & it was greated under my personal email (gmail.com) domain. I now want/need ot add my business domain to the account - can I do that without having to add additional seats? My prefernece would be add the user & domain to have access includeding shared links.
Question
Add a domain to the account that was created under a personal email
👋 Hi
Adding a new managed user, whether they use a personal or work email, requires purchasing an additional seat. However, if you’re only updating the email addresses of existing users (including the primary admin), your current number of licenses will remain the same.
To begin adding your managed domain, please refer to Domain Management, Verification, and Auto Enrollment for step‑by‑step instructions.
To update your primary admin email (considering that the new admin address is not yet associated with any Box account), please see Login and Email Addresses for guidance on linking an email and setting it as the primary login.
For updating the email addresses of your managed users, you can follow the steps in Configuring and Editing Users.
If you need additional help setting up your business domain, feel free to submit a ticket to our Product Support team.
Let me know if you have any other questions!
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