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Question

Setting up Okta SSO questions

  • January 14, 2026
  • 1 reply
  • 27 views
J

Hello - we’re looking to set up SSO via Okta. To do this, we need to establish a subdomain for our Box account. Two questions-

  1. What happens to our regular Box links (box.com/file) when we set up our subdomain? Do those URLs remain intact?
  2. What happens to any custom branded URLs?

Thank you

      1 reply

      Jey Bueno Box
      • Jey Bueno Box
      • Community Manager
      • February 23, 2026

      👋 Hi ​@johnd, welcome to the Box Community!

       

      We have a documentation for this. You may visit Enterprise Settings: Custom Setup Tab to learn more.
       

      Important:

      Except in the following two scenarios, your shared links will continue to point to the same document and you don't need to regenerate or resend those links:

      • If you change your custom subdomain, your existing shared links may break if your existing link URLs were customized
      • If the URL of the shared link you've sent changes due to any other reason, such as your organization merging with another organization, Box requires the user's permission to redirect to the new destination


      If you need further assistance setting up SSO, please submit a ticket to our Product Support.

       

      Have a great day ahead!

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