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re - Cannot change provisioned user's email address in Admin Console (Field is disabled)

  • March 3, 2026
  • 1 reply
  • 37 views
S

hi,

I am trying to change the email address of a provisioned user from the Box Admin Console. However, as shown in the attached screenshot, the email text box is disabled/grayed out, and I cannot type anything into it.

Just to clarify, the email address shown in the image is a dummy for privacy, but the actual user has a valid, working email address and has already successfully logged in once.

Does anyone know how to resolve this issue so I can update the email address as an admin? Any advice would be greatly appreciated!

 

 

      1 reply

      Jey Bueno Box
      • Jey Bueno Box
      • Community Manager
      • March 4, 2026

      👋 Hi ​@sakuto.2026, welcome to the Box Community!

       

      There’s a setting in the Admin Console that restricts users from changing their primary email address. Can you please double-check the setting on your end?


      To review and update the setting:

      • Go to Admin Console > Enterprise Settings > Security > Signup and Login > User email/login
      • Uncheck the box that restricts changes to the primary email address and save your changes


      If you still need help or continue to experience the issue, please submit a ticket to Product Support.


      Looking forward to getting this resolved.

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