Removing Managed Domain

👋 Hi ​@MK_811, welcome to the Box Community! I’d be glad to assist.

To delete a managed domain: 

1. Go to Admin Console > Enterprise Settings > Custom Setup. 
2. In the Domain Management section, find the domain you want to delete.
3. Click the 3-dot button and then Remove Domain. If any managed users have email addresses in this domain, you will receive a warning that they will no longer have the access to shared links after you delete the domain. Tick the checkbox to confirm.
4. Click Remove Domain to finish.

Note: Only primary admins, not co-admins, can delete managed domains.

You should delete a domain from the Domain Management list only if you have no managed users with accounts containing email addresses with that domain. Deleting such a domain results in the users losing access to shared links.

📌 To learn more about domain management, please check out Domain Management, Verification, and Auto Enrollment

I see that you also submitted a ticket to Product Support regarding this issue and had trouble receiving the authentication email. Your email address has now been removed from the suppression/bounced list.

If you still need help deleting a claimed domain or receiving the code, please continue working through the same support ticket.

If you have any other questions, please don’t hesitate to reach out.