Skip to main content
Question

Removing Managed Domain

  • April 1, 2026
  • 1 reply
  • 11 views
M

I am looking for a way to remove domain from box account urgently. Can anyone help with this? I saw this question was asked several times without an actual answer.

    1 reply

    Jey Bueno Box
    • Jey Bueno Box
    • Community Manager
    • April 1, 2026

    👋 Hi ​@MK_811, welcome to the Box Community! I’d be glad to assist.


    To delete a managed domain: 

    1. Go to Admin Console > Enterprise Settings > Custom Setup. 
    2. In the Domain Management section, find the domain you want to delete.
    3. Click the 3-dot button and then Remove Domain. If any managed users have email addresses in this domain, you will receive a warning that they will no longer have the access to shared links after you delete the domain. Tick the checkbox to confirm.
    4. Click Remove Domain to finish.


    Note: Only primary admins, not co-admins, can delete managed domains.

    You should delete a domain from the Domain Management list only if you have no managed users with accounts containing email addresses with that domain. Deleting such a domain results in the users losing access to shared links.


    📌 To learn more about domain management, please check out Domain Management, Verification, and Auto Enrollment


    I see that you also submitted a ticket to Product Support regarding this issue and had trouble receiving the authentication email. Your email address has now been removed from the suppression/bounced list.


    If you still need help deleting a claimed domain or receiving the code, please continue working through the same support ticket.


    If you have any other questions, please don’t hesitate to reach out.

    Terms of ServiceAccessibility statement