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Multiple 2FA methods

  • May 11, 2026
  • 2 replies
  • 180 views
R

Hello,

I would like our users to be able to register a security key next to their authenticator app for 2FA purposes. Is there an admin setting which allows registering multiple 2FA options or is this limited to only a single method/type?

Thank you,

Rene

Best answer by Jill

Hi ​@ReneC, 

 

Welcome to Box Community and glad to assist! 

 

Admins can allow multiple 2FA methods for managed users, but each user can enroll only one primary method for their individual Box account.
 

To get as close as possible to your goal for managed users: You can set Allow all methods or limit to selected methods

  1. Go to Admin Console > Enterprise Settings > Security.
  2. Enable Require multi-factor authentication for all managed users.
  3. Under Authentication Method, choose Limit to selected methods.
  4. Select:
    • Security Key and Authenticator app (TOTP) if you want to allow either of those stronger methods for managed users.
  5. Optionally set Authentication Frequency to Every login or a custom frequency.

 

Thanks for posting! 

    2 replies

    J
    • Jill
    • Box Employee
    • Answer
    • May 12, 2026

    Hi ​@ReneC, 

     

    Welcome to Box Community and glad to assist! 

     

    Admins can allow multiple 2FA methods for managed users, but each user can enroll only one primary method for their individual Box account.
     

    To get as close as possible to your goal for managed users: You can set Allow all methods or limit to selected methods

    1. Go to Admin Console > Enterprise Settings > Security.
    2. Enable Require multi-factor authentication for all managed users.
    3. Under Authentication Method, choose Limit to selected methods.
    4. Select:
      • Security Key and Authenticator app (TOTP) if you want to allow either of those stronger methods for managed users.
    5. Optionally set Authentication Frequency to Every login or a custom frequency.

     

    Thanks for posting! 

      R
      • ReneC
      • Author
      • New Participant
      • May 12, 2026

      Thank you Jill. will double-check the current security settings. And would appreciate if supporting multiple 2FA methods for end users can be added to the feature list for a future release.

      Thank you for your reply!

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