Hi there, I have a question: how can I reduce the seats?
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Hi 
Welcome to Box Community!
You can request to decrease your seat counts by sending an email to cancel@box.com. The specialists from our Cancellations Team are the ones handling decrease seats, downgrade, and cancellation requests.
Please note that if you are subscribed to a business-level account, the minimum seats is 3. Learn more about reducing seats by visiting: Decreasing Seats From Your Subscription
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