Hi ​@MaxJeff 👋 Welcome to Box Community!

You can request to decrease your seat counts by sending an email to cancel@box.com. The specialists from our Cancellations Team are the ones handling decrease seats, downgrade, and cancellation requests.

Please note that if you are subscribed to a business-level account, the minimum seats is 3. Learn more about reducing seats by visiting: Decreasing Seats From Your Subscription

Glad to have helped! 💙

I am so frustrated that I cannot find a way to reduce licenses. Every post about this in the community ended with one of your reps filing a help ticket in order to keep us all in the dark about how to do this. 

Hi ​@civeng1919, welcome to the Box Community! I completely understand your frustration, and I appreciate your patience.

You can find information about the process for reducing licenses here: Decreasing Seats From Your Subscription. Please note that such requests are evaluated and processed by our specialists in accordance with Box Terms. Seat decreases can only be processed at the end of the account's term.

The account administrator can submit a request to decrease seats by emailing cancel@box.com.

If you have any further questions or concerns, please don’t hesitate to reach out. Wishing you a great day! 😊

Dear all,

Would you please tell me how to decrease contracted license number?

Now I contracted 4 members, but I would like to modify to 3 members.

Dear ​@mrtkzy, welcome to the Box Community! 👋 I've moved your post to this relevant topic.

If you'd like to reduce your license count to the minimum, please reach out to cancel@box.com using your admin email. One of our specialists will review your account and assist you further in accordance with Box's terms. All follow-up communication will continue via email.

For reference, you may check out this article: Decreasing Seats From Your Subscription

Thank you! 😊