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Your go-to space to ask questions, share concerns, and get help with any support-related issues.

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  • 36,233 Replies
10000 Topics
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community-managerKnown Participant
asked in Support Forum
Windows installer hanging

When I download the following:  https://e3.boxcdn.net/box-installers/desktop/releases/win/Box-x64.msi from https://www.box.com/resources/downloads, the installer hangs.  After maybe 15 minutes, I get the attached message.  I click retry and the issue persists.  I also tried the 32-bit version in vain.  Any ideas why this might be happening?

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community-managerKnown Participant
asked in Support Forum
Box Sync not working

I get this box message everytime I activate Box Sync, what does it mean? 

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community-managerKnown Participant
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Kotlin

     Anyone have any Kotlin examples?  Copying java and importing into Android Studio and letting it convert the java to Kotlin is a tedious process.    Tom

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community-managerKnown Participant
asked in Support Forum
Upload a File - Rest API - C#

I'm trying to use .net core 3, to invoke the Box REST API, to upload a small file.The .net core code is based on the information provided on: Upload a file.I haven't been successful so far, and all my attempts have resulted in a 400: Bad Request error. This is code snippet: var client = _clientFactory.CreateClient("box-upload"); var dto = new UploadFileContent() { attributes = new UploadFileContentAttributes() { name = fileDto.file.FileName, parent = new UploadFileContentParent() { id = fileDto.folderId } } }; var content = new MultipartFormDataContent(); content.Headers.ContentType = MediaTypeHeaderValue.Parse("multipart/form-data"); var jsonContent = new StringContent(JsonConvert.SerializeObject(dto), Encoding.UTF8, "application/json"); jsonContent.Headers.ContentType = new MediaTypeHeaderValue("application/json"); content.Add(jsonContent, "attributes"); if (!string.IsNullOrWhiteSpace(token)) client.DefaultRequestHeaders.Authorization = new AuthenticationHeaderValue

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community-managerKnown Participant
asked in Support Forum
Multi Tenant Application Design with Box

Hello, I'm working on the design of an application and wish to use Box for content management. This application will have multiple organizations as users and then each organization will have its own users. I would like for each organization to be associated with its own Box enterprise so that each individual organization's content will be segregated from that of other organizations within Box. Is this possible with the Box APIs? If so how would I go about setting up and using such an architecture as my developer account seems to be associated with only one enterprise?

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community-managerKnown Participant
asked in Support Forum
OAuth Redirect URI: Add multiple per App?

Greetings For a Box app, I wish to add multiple OAuth Redirect URIs. This is possible when configuring an app on Google and Dropbox. Is it possible with Box through its App Developer Console? The benefit of having one App with multiple OAuth Redirect URIs allows us to re-use the same app id/secret and just control URI in an app.  When making an authentication request, provide parameter request_uri  and client_id (referring to the app with the multiple redirect URIs) to choose which pre-registered URI to use. Otherwise, we have to make multiple Apps, each with only one OAuth Redirect URI. Google can add multiple OAuth Redirect URIs:Google's Developer App, OAuth Redirect URIsDropbox can add multiple OAuth Redirect URIs:Dropbox's Developer App, OAuth Redirect URIsBox appears can only add one OAuth Redirect URI:Box's OAuth Redirect URI Thank you, appreciate any assistance

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community-managerKnown Participant
asked in Support Forum
System.IO.FileNotFoundException' in Box.V2.dll

I was getting an exception An exception of type System.IO.FileNotFoundException occurred in Box.V2.dll but was not handled in user code Additional information:   Could not load file or assembly 'System. Runtime, Version=4.0.10.0, Culture=neutral, Public Key Token=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.   This exception occurred when i was creating a client using the Box Client class. the following is the code I also updated the box.V2.sdk from git and also tried reinstalling this api in the nugget packages in visual studio 2015 but still this exceptio occurs.The following is the peice of code is below   var config = new BoxConfig(BoxClientId, BoxSecret, new Uri("http://localhost"));var session = new OAuthSession(access_token, refresh_token, 3600, "bearer");client = new BoxClient(config, session); Can anyone please suggest me a solution

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community-managerKnown Participant
asked in Support Forum
Box needs to be added to "Add a Place" in Office every time I restart

I have to "Add a Place" within Office for Box every time I restart my computer (see link to Box Support site below with instructions). Note my organisation doesn't allow SSO and I'm signing in using a username, password and 2FA. Is this standard behaviour? It's frustrating to have to add Box as a place at least every day. https://support.box.com/hc/en-us/articles/5954058378899-Guide-to-enabling-coauthoring-in-Box-for-Microsoft-Office#:~:text=Feature%20Enablement,specific%20operating%20system

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community-managerKnown Participant
asked in Support Forum
Turn off email notification "Your daily login activity summary from Box"

Under my Account Settings/Notifications I have no notification emails checked however I continue to receive emails daily "Your daily login activity summary from Box...." detailing other users login activity. How can I turn this off or can support fix it? Thanks.

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community-managerKnown Participant
asked in Support Forum
Account storage limit reached?

I am getting this error message, but I have enough space. How can this be fixed today?

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community-managerKnown Participant
asked in Support Forum
Storage capacity is not detected correctly

My account storage does not seem to be loading properly. As a result, I am unable to upload files. Please fix this.

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community-managerKnown Participant
asked in Support Forum
Box Sign - template with tags

Hi, I am working on Box sign document using tags by following the below document. https://support.box.com/hc/en-us/articles/4404085855251-Creating-templates-using-tags. When I send the document to myself for testing after putting the pre filled tags it doesn't render the format what you mentioned in the document rather it appears like this only '[[t|0   Customer Name   ]]'. Where I am looking forward to achieve as per the screenshot I put below. Does pre filled tags also needs API? Thanks in advance.

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community-managerKnown Participant
asked in Support Forum
No verification email received

I really need to get this account set up. Can someone PLEASE assist me? 

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community-managerKnown Participant
asked in Support Forum
Adding my account to my company's enterprise

I have an account created with my work email that I need to have added to my company's enterprise account. Please let me know what I need to do to complete this task. Thanks!

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community-managerKnown Participant
asked in Support Forum
Can't locate folder in error message Box Problem Items

I'm getting the following message in "Box Problem Items": "This folder was deleted on Box but cannot be deleted on your machine because there are unsynced files in it. Suggestion: Move the files to another location." I have no idea where that folder is on my machine. The folder is a subfolder and there are several subfolders with the same name. How can I locate it or get rid of this message?  

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community-managerKnown Participant
asked in Support Forum
Not recieving new Invite emails

Have been using box for a long time - today it is no longer sending invite emails as i have tried to create a new user, and no invite email is recieved, it doesnt go into spam etc - it just doesnt ever appear in the inbox   can you please help?

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community-managerKnown Participant
asked in Support Forum
File Upload

Every time I try to upload I get "Account storage limit reached"

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community-managerKnown Participant
asked in Support Forum
Verification Email not Received

We are not receiving the verification email for our co-admin account for a new email added to an existing account, and our IT person says it is not reaching the server so they think that maybe because it bounced a couple of times that maybe box has blocked it? Thanks, Sara

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community-managerKnown Participant
asked in Support Forum
How to pay invoice?

I received an invoice for Box which does not match my yearly subscription plan. There is no information on the invoice on where/how to submit payment and when I try to reply to the email it was sent from (collections@billing.box.com), the email gets bounced back.

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community-managerKnown Participant
asked in Support Forum
How do I change my organizations account to the Nonprofit Starter Plan?

My organization created an Individual Free Plan on box.com then we qualified for the Nonprofit Starter Plan via Techsoup on box.org but it looks like we can only get the nonprofit features if we create a new account. How do I change our account from the Individual Free Plan via box.com to Nonprofit Starter Plan via box.org?    

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community-managerKnown Participant
asked in Support Forum
User email is invalid

I accidentally deleted a profile and now when I try to readd the employee I get an error message that the "user email is invalid." Please help. Thanks.

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community-managerKnown Participant
asked in Support Forum
My file was deleted by itself

I can't view this anymore. 

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community-managerKnown Participant
asked in Support Forum
Missing Files and Folders

After logging out of my desktop Box and logging back in I am now missing lots of files and folders of my work? Can someone urgently advise as to where these may have gone and can they be recovered? ( I do hope so!) 

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community-managerKnown Participant
asked in Support Forum
Filter

Need to set our own default preferences for the search bar? Right now,  I click the search bar and it is automatically set to search within the same folder.

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community-managerKnown Participant
asked in Support Forum
Billing?

Where is the receipt for the $900 i was billed?

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