Support Forum

Hi There,I have noticed that Owners, Co-owners, Editors and Viewr uploader can dowload the file as it is even if it’s watermaked in the preview. However, all this collaborators can do some sort of editing to the files.Even if the Owner lock the file, they are allowed to unlock it which is quite bizarre. I need to have a way to allow collaborators to download watermaked files in the original extension (e.g. docx without any watermark) for traceability reasons, but at the same time I do not want them to have the permission to unlock/edit/delete/move etc the files. Is there an option to do that?Thanks!

I have got two people who can not get the auto save feature to work on BOX. Also, when they do try to save, box is trying to create a new document with the file name e.g. BSS%20PAT%20Testing%20Information%20-%20Kitchen%20Area Normally I would be looking into if anyone else was using the files at the same time but I can confirm this is not the case. I have also copied the files to another folder and can get the same error with the new file in the new folder. Does anyone know what might be causing Auto Save and the manual save to fail?

Every time I open an Adobe PDF in Box, I get an email letting me know that I just opened an Adobe PDF in Box.  This is a minor inconvenience, but an increasingly annoying inconvenience.  I do not need an email telling I opened a document each time I open a document (just like I don’t need an email letting me know I just tied my shoes every time I tie my shoes).This only happens when I open a PDF - I don’t receive such emails with all other documents I have in Box.A search reviews that in order to stop this, unclick the box under Integrated App Notifications.  The problem is that Adobe is not showing up in my Integrated App Notifications.  Any suggestions here?

Hi my Box drive says its full even though it is not full. Because of that, I can’t move, delete, add any file from and to it. I tried to delete files in Box.com clouds for that, but the bin was not able to be cleaned up because of “other operation” on these file that I don’t know. 

I am trying to verify my email and when I click the link … not even 30 seconds after it is sent it says it is expired.  I have done this 3x already so sending a new link doesn’t help.  How can I fix this to verify my account and get my presentation?  Thank you!

We had a folder owner leave the company so I transferred ownership but files did not transfer.

Hello,I am trying to build a Power Automate flow that does the following:When an email arrives with attachments, Create a new folder in Box using the email subject as the folder name, Upload all attachments from the email into that newly created folder.However, when the flow runs, the "Create File" or "Create Folder" action fails with the following error:Only admins can create folders in the root due to enterprise security settingsclientRequestId: 53ecd43c-8126-495e-be9e-b2d50d1121fcHere is what I have tried so far:Specified a subfolder instead of the root folder (using both folder path and folder ID). Re-authenticated the Box connection in Power Automate. Confirmed that my Box account has full permissions (Editor) on the target folder. Verified that I can create folders and upload files directly in the Box web interface without any issues.Question:Why does this error occur even when I am not targeting the root folder? Is there any additional configuration required for the Box connecto

I received a file of drawings from a colleague of mine and to open them i was asked to enter my bank details for a 14 day free trial. Upon entering my details i was still unable to access my desired drawings due to an error in the app, hence leading to me believing the free trial did not work and did not start. I have not used the box app or entered it once since the incident and i have now been charged £500 for a subscription i did not know i had signed up for due to your app being faulty. I have spoken to my bank and the transaction is still pending meaning with your authorisation the transaction can be cancelled. Please help me and provide this authorisation. This is said message from my bank : I am sorry to hear about the inconvenience Vitalie,I can confirm that the transaction in question is currently pending (a pending transaction is a payment that has been authorised but is still waiting for the merchant's confirmation or reversal) and the merchant has until 21 Oct 2025 by 02:06

I am getting a processing error when trying to open an account to access a file that a customer shared with me.     

MacOSIs it possible to see a list of all my currently synced folders and their status in a single place? I am working with a database that encompasses several tens of terabytes of data organised into a few thousand folders/sub directories on multiple levels. It is not practical to sync/unsync them one by one.

Hi, one of my client cannot receive BOX Signs or notifications from us because his email bounces. It is a valid email though. I see that others here asked to be removed from a bounce list? I dont want to share his email in this open forum, so I'd be thankful for someone from support to contact me. Thanks in advance. Claudia

I'm trying to install Box Drive in a Dell XPS laptop with Intel Ultra 7.  installation keeps failing with below error: Box drive is a new install and haven't been installed before​​​​​. Box installation log:[2025-10-14 11:42:15,857] [14   ] [INFO ] [] - Checking for upgrade[2025-10-14 11:42:15,859] [14   ] [INFO ] [] - .NET Version - installed 533320, expected: 528040[2025-10-14 11:42:15,861] [14   ] [INFO ] [] - result: True 

Despite having my 2FA setting set to email, I am not receiving  the 2FA code when I try to log in (I have checked my spam). My administrator can waive my 2FA requirement (which is how I logged in just now), but we cannot keep the setting that way, as it is against government regulations. Please set me up with someone in support to help me fix this so that I get 2FA codes sent to my email.

I have an employee who can no longer log into Box.  No one seems to know who to contact to fix her account.   Any advice? 

Como faço pra cancelar a assinatura e receber o q paguei de volta, please???

5年くらい前に、会社のメールアドレスを使って、フリーアカウント登録をしました。ですが、自社でもBOX運用が始まり、会社のメールアドレスで自社は管理を行います。 フリーアカウントに自社のメールアドレスで登録しているせいで、自社BOXで登録ができません。そのため、現在フリーアカウントに登録している会社のメールアドレスを、個人のメールアドレスに変更したいので、その方法を教えてください。 なお、管理画面（アカウント）では、"メールアドレスの追加"やプライマリの変更などのリンクは無く、リンクメールアドレスを追加した状態となります。ただし、確認メールが３０分経過しても送られてこないので、リンクメールが正常に動いているかも怪しい状態です。 このような環境ですが、解決方法をご教示いただけますでしょうか

Box drive does not load into windows explorer. the box drive app going round in circles when i login and then 2nd time it asks me to login it takes me to the web version. Box drive was working a few weeks back so not sure what changed. have tried reinstalling but no luck and only way i can get to the box is through a web browser, rather than integrated into my explorer 

How can I remove Admin role from someone and re-assign to another "member"?  Thanks!

Because I need to keep record of my vendors’ disaster recovery policies, I would please like to access the necessary documentation. I cannot find it online despite looking in the forum and on your website.Appreciate the help,Cris.

I used to be able to grab some files in Mac Finder, and hover over Box in the sidebar to open the Box folder and drop them in. Has that functionality gone away? It doesn’t seem to work any more.

Hello!I am no longer able to see the shared folders that were previously visible in my Box account. These folders were shared with me by other users, but they have recently disappeared from my view.I have already tried logging out and back in, clearing my browser cache, and checking from a different device, but the issue persists.Could you please help restore access to my shared folders or let me know if there have been any permission or sharing changes on my account?Thank you in advance for your help.

I have been working in Box for years, and all the sudden, when I click on any of my Box folders, I get the error "Oops! We can't seem to find the page you're looking for."  In addition, the documents in my Box folder on Windows are giving me an error when I attempt to open them - I assume because they can't locate the files based on the issue with Box online.  How can I solve this issue??

Asking on behalf of a colleague who’s unable to login because they no longer have access to their MFA codes. They received the message below when trying to contact Box support via email. Any assistance would be appreciated.  

I'm asking about my boss's account, not mine.My boss is having trouble logging in to his account. When he logs in, the page appears to be displayed, but folders that should be there are not. He is also unable to navigate to the account settings page.The same issue occurs when he logs in on a different device or browser.This issue has been occurring since last week; he had been able to use the service without any issues until then.My boss can't even log in to the community from his account, so I'm asking for your advice using my account.I'd like to inquire about whether there are any issues with his account, so I'd like to know the contact information for the Box administrator.

could you please run the script to recaculate our disk space. it says we are over but i'm sure we are not and syncing has stopped. Thanks,