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Question

Email already used in a Box account but not associated with an enterprise

  • May 23, 2025
  • 1 reply
  • 10 views

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When I try and add a user to our Enterprise Account who has an existing free box account I get a message that states "1 user failed to be added". Creates a csv file that shows the email address to be added and the message "Email already used in a Box account but not associated with an enterprise". Also see a yellow circle with an exclamation point in it next to the email address of the user I am trying to add. Hovering over it pops up the same message.

1 reply

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Hi Joe,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!