Skip to main content

I’m unable to add users to my enterprise account, where they have signed up for personal accounts using their work emails. Each of these users have already canceled/deleted their existing accounts. It errors out with “email already used in a box account but not associated with an enterprise” -- I have attempted to hit “save” again after the error, per the support article, but it still errors out with “Cannot add new users. Please try again.” 

I do not see an option to revert to an old design either.

Hi ​@hsun-seg

Welcome to Box Community and we will be assisting you to successfully add new users! 

 

You mentioned that the personal users have already deleted their Box accounts. I'll submit a case and have someone work closely on your case.Please keep an eye out and we will be in touch. 

 

Thanks for posting! 


Reply