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return key buggy?

  • January 21, 2026
  • 1 reply
  • 36 views
A

I’ve been experiencing an annoying bug the past few weeks. When I try to unlock a file and the “unlock file” popup appears, I used to be able to hit “return” on my keyboard to unlock the file. Now, “return” dismisses the popup, but it doesn’t actually unlock the file. I have to mouse-click the button to actually unlock. It’s happening in Chrome and Safari. It’s more annoying than mission critical, but I’m curious whether anyone else is experiencing this!

Best answer by Rona Box

Hi ​@allysonrudolph, 

Welcome to Box Community! 

 

Thanks for raising this concern you’ve noticed about unlocking files. To further assist, I’ve gone ahead and opened a support case.

In a short while a member from the Box Product Support team will reach out to you and please keep an eye out. 

 

Thanks for posting, and we hope to get this sorted out very soon. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • January 23, 2026

    Hi ​@allysonrudolph, 

    Welcome to Box Community! 

     

    Thanks for raising this concern you’ve noticed about unlocking files. To further assist, I’ve gone ahead and opened a support case.

    In a short while a member from the Box Product Support team will reach out to you and please keep an eye out. 

     

    Thanks for posting, and we hope to get this sorted out very soon. 

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