Hello,
We have a user that using Box Sign to send documents to people in our company. One email address is bouncing back. The email address does work when sending directly but bounces when sending through Box Sign.
I found something that said to check the suppression list but the email address is not in there.
Any idea why we are seeing this?
Is there a number I can call to talk to someone about this?
I don’t see a support number under Contact us on the website.
Hi
Welcome to Box Community, and we’ll help ensure the affected user’s email is correctly receiving emails from Box.
It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from the Box Product Support team will reach out to you shortly.
Thanks for posting and we hope to get this sorted out very soon!
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