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Question

Box and MS Word

  • January 2, 2026
  • 1 reply
  • 25 views
A

having an issue where every time I open a MS office doc it wants me to "Log in to grant access to Box." It does it every time I open a Word doc and doesn't seem to register. I've had this set up this way for months/years, so I'm not sure why it's being finicky all of the sudden. This dialog comes up both when I fire up a file from a Box/Explorer folder and when I open Word first and navigate to a folder within the Box Drive. This issue is not a problem on my other laptop.

    1 reply

    P
    • pbg
    • New Member
    • January 22, 2026

    I’m having the same issue.  I use box drive 95% of the time, only occasionally accessing files through a web browser, so I don’t have box integration with Office enabled. 

    Like for you, it worked fine for me for a long time, but some weeks ago I stated getting that pop up.  I think it’s due to a box drive software update or Office 365 update, or maybe a combination of the two. 

    If I do log in to box, windows and office start identifying the files via their https web addresses, which doesn’t work for my workflows.  I need windows and office to think the files are local.

    Please let me know if you find a solution!

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