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I'm trying to create a Box Sign template for an image release form I use frequently. The form has several fields requiring input from the recipients, but the field don't save in my template, i.e., when I open the template in Box Sign to send it to a recipient, there are  no fields and I have to drag and drop them all over again.

Hi Ed, 


Welcome to Box Community and happy to assist! 


We would love to help address this issue with you, however your Box Enterprise has a designated team that can create a ticket for Box Premier Services. 


At this rate, please get in touch with your internal helpdesk team for assistance. 


Thanks for posting!

Hi Rona,


I am experiencing the same issue and your above response does not help me. Can you please refer me to whom may be able to assist.

For those who came here looking for answers: Try sending the document for signature FIRST, then creating the template from the SENT file. This solved the issue for me. 


Not sure why Box can't just add a solution to these threads. 

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