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Question

Cannot Add Existing Users

  • May 27, 2025
  • 1 reply
  • 24 views
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I've looked through forums, I am trying to add existing users to a Business Plus subscription but it will not let me. I cannot change the look either. 

    1 reply

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    • martidlcrz
    • New Member
    • January 21, 2026

    I am encountering the same issue for a different Box account of mine. I deleted it that because my colleague cannot add me as a user under the Business Plus because error said I’m an existing user. Please help with these 2 issues. Do you have an email for support we can contact?

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