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Question

Box hit an expected problem

  • January 20, 2026
  • 1 reply
  • 10 views

I see several posts for this problem but none have a solution so I am starting a new one.

Have a user who got this error when opening Box Drive (version 2.49.55.0):

 

I had him uninstall/reinstall and is still getting the same error.

1 reply

Rona Box
  • Community Manager
  • January 21, 2026

Hi ​@BradSandifer

Welcome to Box Community, and we’re glad to assist! 

To help  you troubleshoot, I opened a support ticket and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting, and we hope to get this sorted out very soon.