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Question

Managed Users Count Incorrect After Deleting a User

  • January 19, 2026
  • 1 reply
  • 8 views
C

I deleted a user that is no longer with us. I’d like to add their replacement but BOX is listing my Managed Users at 8 while I only have 7. My billing page says I have a seat open, but the “Users & Groups” page says I do not. Screenshots of the pages below.  Help.

 

 

 

    1 reply

    C
    • conantrj
    • Author
    • New Participant
    • January 19, 2026

    Update: after submitting this question and then walking away for over an hour, I came back, refreshed the page and the seat is now available. Guess the system just needs time to catch up.

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