Support Forum

Good morning, I have a free account but need more space to upload galleries and documents. I have tried several times to purchase a plan, but after filling in the screen with all the payment details, the procedure freezes when I submit it. I get an error message and am told to contact support.  I see that it is not possible to send a ticket but only to communicate with the community. Is this because the account is free or also for paid plans? For the purchase, I enter the details of a debit card, not a credit card. Could that be the problem? Do you only require credit cards?You also ask for company details. Do you have to be a company to purchase a plan?I tried entering my VAT number as I am a freelancer, but it didn't work either.I look forward to your kind assistance.Thank you!Barbara

I hope Box company starts looking more closely at Linux.It’s 2026! It’s about time.

When storing my excel spreadsheets in BOX drive, How do you link a cell in Excel from one spreadsheet to another excel spreadsheet? When storing my excel spreadsheets in BOX drive, I would like to reference cells from other spreadsheets, how do I go about doing that?Creating a shared link - leads me straight to the file, but I just want to link to an external cell.

Hello, I have a (free) Box account. I just installed the Box Drive desktop app (on Windows 10), and I'm seriously underwhelmed. All I get is an ordinary Explorer window, representing a mounted volume (according to the details view), that is nowhere else to be found in the file system or elsewhere in Explorer. (I know the local files are in a folder inside the user profile, but that's not the same.)There is no drive letter (although a mounted volume might well have one).There is no online-only/offline choice. There are no overlay (status) icons. There is no configurable sync folder location to be found.All of those (sans the drive letter) are mentioned in Box support docs, but nowhere to be found in the installed software here.Preferences are extremely limited. This is all that can be configured:  Oh, and the display language can't be changed (my OS is in German, but I'd prefer all apps to be in English).Is this really "it", or did I miss something?

I get a box drive installation error. I don't know the cause, so please let me know.

I accidentally selected “New folder with “Hebert”” in the box sync folder “Tenants” and it deleted all files of the folder. Undoing the action did not restore the files. Interestingly, when I log into box online the “Tenants” folder has 50 files, but when I open it none show. How do I restore the folder and its files?

Dear Box Support Team,Thank you for your response and for taking the time to review my case. I fully understand and respect Box’s responsibility to comply with U.S. laws and ensure a safe environment for all users.However, I would like to kindly clarify that I have never stored, shared, or uploaded any illegal or prohibited content on my account. My use of Box has always been legitimate and consistent with the Terms of Service.It’s possible that this situation may have resulted from a misunderstanding or a system error following my recent reinstallation of the Box application. I sincerely ask if you could please re-evaluate my account or provide more information regarding the specific content or activity that led to its deactivation.I truly value Box as a secure and reliable platform and would be very grateful for your understanding and assistance in resolving this issue.Thank you once again for your time and support.Warm regards,

I was trying to make payment through debit card issued in Oman. But there is some error which is popping up always. Needs urgent support 

Hello, Hoping someone can help. Is there a way for me to run a report across the entire account that will show the folder sizes? I dont need the actual contents of the folders, only the folders/parent folders.Any help would be much appreciated.

I need to downgrade my account to the free individual plan.

The down arrow in boxnotes does not work.The up arrow works and the scroll bar works, but not the down arrow. I am running fully updated Chrome on fully updated Windows 11 on a Dell Latutude 7450Processor        Intel(R) Core(TM) Ultra 7 165U (2.10 GHz)Installed RAM 16.0 GB (15.1 GB usable)System type   64-bit operating system, x64-based processorEdition    Windows 11 ProVersion    25H2Installed on    ‎12/‎9/‎2024OS build    26200.7705Experience    Windows Feature Experience Pack 1000.26100.291.0   

Where can I submit a help ticket. I have spent the past hour on this awful website trying to find a way to submit a help ticket....

I would like to speak to a support rep via phone to talk through a couple issues we have been having but I cannot find anywhere on the site to contact a live support rep

Hello. Notifications will not be sent to my email address. Has it been added to the suppression list?Please remove it from the suppression list.

I am looking to migrate our data from original setup (open folders, everyone owns their root), to closed, where a service account owns all data. We have about 7-8 root level folders that are considered the company folders that I need to transfer from accountA to accountB. I have access to both accounts, and I have already made accountB (the service account) the primary org admin.My understanding is that transferring folder ownership (rather than moving content) is the best way to do this as it leaves intact collaboration settings, shared links, and date metadata. However, some of these 7-8 folders have 3M+ files beneath them. I am concerned that a top-level ownership transfer would trigger unforeseen backened issues or box drive metadata syncs that would kill end users’ machines. I am wondering what the best path would be for this. Should I do the ownership gradually in smaller sub-sub-sub-folders to accountB?

My box folder on my computer doe snot show the date to sort by date, it does sync with Box and shows the date on box. Reinstalled software on my laptop by issues still there, it downloads all files from chromo automatically.  Any suggestions, is us useless since I can not sort by date. 

我的 Box 账户的身份验证器应用被意外删除了，而且我没有任何恢复代码。因此，我无法完成双重验证，也无法登录。请问您能否通过管理控制台重置我的 Box 帐户的双因素身份验证 (2FA)？

以下の２点について、同様の事象が発生した方はいますか。また、その時の解決方法について、教えて頂けますでしょうか。・boxdriveでフォルダの日付が将来になっている。・ブラウザでは表示されているが、boxdriveで表示されないフォルダやファイルがある。

Hi I run a small company and just signed up our team for Box after migrating from another cloud storage provider. I’m the admin on our account, and I added my team members, but everyone can only see a blank box drive instead of all of our firm wide data.  How do I add my users to the actual cloud storage structure? 

Having to companies, I have signed 2 different accounts with box. How can I merge the access to my 2 accounts? Thanks for your help

I get the “Email already used in a Box david account but not associated with an enterprise” error when trying to add users. HELP!

Box Driveにて、意図しない大量のファイル削除が発生しました。 調査の結果、ルートフォルダ直下のフォルダ群が削除されていることを確認しています。ルートフォルダ自体も削除が試行されていましたが、Box Driveのlogを確認すると、エラーとなっていました。ルートフォルダは削除できない設定になっているためかと思います。同様の事象が、異なるユーザーおよびPC環境で計2回発生しております。いずれもBox Drive上での操作に起因するものです。 本件について、原因や類似の事例など、何か情報をお持ちでしたらご教示いただけますでしょうか。 Subject: Unintended mass deletion of files on Box DriveAn issue has occurred where a large number of files were unintentionally deleted via Box Drive.Our investigation confirmed that folders located directly under the root folder were deleted. According to the Box Drive logs, an attempt was made to delete the root folder itself, but it resulted in an error. We assume this is because the root folder is configured to be non-deletable.This issue has occurred twice so far, involving different users and different PC environments. In both cases, the logs indicate the deletions originated from Box Drive.If you have any information regarding the cause of this issue or any similar reported cases, could you please share them with

I recently required MFA for all collaborators upon sign in, but it appears that they are still allowed to disable MFA from within their account's settings. How can I disable their ability to remove MFA? It should be required for all external collaborators.

Hi Box Community,I’ve created a folder that I intend to use as a template. This template folder contains a predefined structure of subfolders, with specific permissions assigned to different users at various levels.My goal is that when this template folder is copied or duplicated, the entire folder structure and the associated user permissions are carried over exactly as defined in the original template.Currently, when I copy the folder, the structure is duplicated, but the permissions do not carry over. I have also tried automating this process using Box Relay, but I haven’t been able to preserve the permissions that way either.Does anyone know: Is there a way to duplicate a folder in Box while keeping all existing permissions intact? Is this possible using native Box functionality, Box Relay, or only via the API? Are there recommended best practices for managing folder templates with predefined permissions? Thanks in advance for your help.Best regards,Mich

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