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Recovering deleted user and files

  • March 25, 2026
  • 1 reply
  • 24 views

Please help me recover a deleted user and shared files 

Best answer by Rona Box

Hi ​@jpoc77

Welcome to Box Community, and we’re glad to assist with your user and file recovery request. 

 

By any chance, do you know if the deleted user belongs to a paid Box plan? If yes, the deleted user’s Box Admin should reach out and send this request. 

 

More more details regarding this request, please check out this support article

 

Thanks for posting! 

1 reply

Rona Box
  • Community Manager
  • Answer
  • May 1, 2026

Hi ​@jpoc77

Welcome to Box Community, and we’re glad to assist with your user and file recovery request. 

 

By any chance, do you know if the deleted user belongs to a paid Box plan? If yes, the deleted user’s Box Admin should reach out and send this request. 

 

More more details regarding this request, please check out this support article

 

Thanks for posting!