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Recovering deleted user and files

  • Mar 25, 2026 4:31 PM UTC
  • 1 reply
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Please help me recover a deleted user and shared files 

Best answer by Rona Box

Hi ​@jpoc77, 

Welcome to Box Community, and we’re glad to assist with your user and file recovery request. 

 

By any chance, do you know if the deleted user belongs to a paid Box plan? If yes, the deleted user’s Box Admin should reach out and send this request. 

 

More more details regarding this request, please check out this support article. 

 

Thanks for posting! 

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      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • Answer
      • May 1, 2026 10:00 PM UTC

      Hi ​@jpoc77, 

      Welcome to Box Community, and we’re glad to assist with your user and file recovery request. 

       

      By any chance, do you know if the deleted user belongs to a paid Box plan? If yes, the deleted user’s Box Admin should reach out and send this request. 

       

      More more details regarding this request, please check out this support article. 

       

      Thanks for posting! 

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