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Question

Box drive will not open PDFs

  • May 27, 2025
  • 3 replies
  • 46 views

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Hello Box Drive will not open PDFs

No error message, just flashes, but does not open

3 replies

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Odd. You might try rebooting Box and see what happens.


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Hi Jack, 

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!


  • New Member
  • December 31, 2025

Hi Jack, 

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!

 I keep seeing Box replies like this which don’t allow the rest of us to find a solution. What’s the point of allowing public questions but not sharing the answers publicly?