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Question

loading error

  • April 13, 2026
  • 1 reply
  • 16 views

Hello, I always get a message for "1 loading error" for a file. If I open the dialog box and click on "try again", the message disappears but keeps coming back! How can I delete this kind of unnecessary message? Thank you in advance for your response.

1 reply

Rona Box
  • Community Manager
  • April 29, 2026

Hi ​@c.tessier

Welcome to Box Community, and we’ll be assisting you to completely remove this error. 

 

Before we begin troubleshooting, we have a couple of questions for you: 

  • Are you seeing this error in the Box website or in your local Box folder?
  • What is the current version of your Box for desktop application?
  • What is the Operating System running in your machine. 

 

Thanks for posting, and we are looking forward to hear back from you!