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Question

System Not Accepting New Credit Card Details

  • May 23, 2025
  • 2 replies
  • 98 views
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Hello
since my payment card has expired I am trying to submit new card details. The system says there is an error without giving me more information and I can't go any further. Can you tell me what the problem is, because I have a payment due and am unable to settle the invoice you've sent. 

    2 replies

    Forum|alt.badge.img

    Hi there,

    Welcome to Box Community!  

    We'd love to assist! And to successfully update your new card details please contact our dedicated team through billing@box.com or open a new ticket through our support link. 

    Stay well and thanks for posting!

    • Accelerate
    • New Member
    • May 2, 2026

    Welcome to Box Community!

    We'd love to assist! And to successfully update your new card details please contact our dedicated team through [removed by moderator] or open a new ticket through our support link.

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