What happened:
- On January 22, 2026, most files in the folder became unavailable/disappeared.
- A small number of files still appear in the folder listing, but users cannot open them.
- We checked and the files do not appear to be deleted, so we believe this is not a simple “Trash/Deleted Items” issue.
Possible causes we’re considering:
- Billing/invoice overdue: Our Box account may have had an overdue invoice around this time, and we’re concerned account status/entitlement restrictions could be affecting file access.
- Permissions/ownership: Some previous folder owners may have left the company, and we suspect permission/ACL issues or ownership transfer requirements.
Request:
- How can confirm whether an overdue invoice / account restriction could prevent opening files in a folder (even if files are not deleted)?
- Can we change the folder owner or transfer ownership to an active admin/user?